Celeste Gonzalez
Richmond,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial Hermann
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Manager on Duty
Tiff's Treats
10.2020 - Current
- Schedule orders, Edit orders, Call customer, Route deliveries
Driver
Tiff's Treats
10.2020 - Current
- Deliver cookies to apartments, business and homes
Cashier/Customer Service/Sales Associate
J-2XL design
07.2015 - 07.2017
- Cashier, graphic designer, and customer service.
Delivery Driver/Customer Service
kemah flowers
07.2015 - 07.2017
- Floral design and delivery
Education
High school or equivalent in EMT -
Kempner High School
Sugar Land, TX03.2019
Skills
- Microsoft
- Customer Service
- Teamwork
- Teaching
- Driving
- Management
Certification
Driver's License
Groups
Manager of sports teams, Worked as a sports manager for my coach in basketball and softball. Managed scorebooks and prepared before and cleaned up after games. Supported teammates and assisted them as needed., 08/01/18, 03/01/19
Assessments
- Food safety, Proficient, 10/01/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
- Sales skills, Completed, 07/01/21, Influencing and negotiating with customers.
Timeline
Patient Access Representative
Memorial Hermann
03.2023 - Current
Manager on Duty
Tiff's Treats
10.2020 - Current
Driver
Tiff's Treats
10.2020 - Current
Cashier/Customer Service/Sales Associate
J-2XL design
07.2015 - 07.2017
Delivery Driver/Customer Service
kemah flowers
07.2015 - 07.2017
High school or equivalent in EMT -
Kempner High School
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