Alexis Hunter
Byron Ga ,GA
Summary
Experienced mortgage loan originator with a diverse professional background in healthcare, leadership, and finance. Demonstrated ability to navigate complex problems effectively and deliver exceptional customer service, leading to a proven track record of success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Access Representative
Atrium Navicent
Macon, GA
12.2025 - Current
- Showed empathy and de-escalated emotionally charged situations involving upset or anxious patients and visitors.
- Collaborated closely with charge nurses, physicians, and trauma teams to ensure accurate patient identification and timely documentation.
- Collected and verified demographic and insurance information while prioritizing emergent medical care in compliance with EMTALA guidelines.
- Initiated trauma accounts immediately upon patient arrival, assigning temporary identifiers for unidentified or unconscious patients.
- Ensured compliance with HIPPA regulations and obtained required consent forms for treatment and billing.
Mortgage Loan Officer
Castle Rock Capital Funding
Remote, FL/ Georgia
08.2022 - 12.2025
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, and Convectional loans.
Mental Health Technician (PRN NIGHTS)
Baptist Hospital
Pensacola Florida
04.2023 - 09.2023
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed and maintained positive relationships with patients to create safe and supportive environment.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Mortage Loan Originator
Navy Federal Credit Union
Hybrid, FL
07.2021 - 08.2022
- Interviewed applicants to assess loan requirements before suggesting offers.
- Advanced knowledge of mortgage lending regulations and procedures for VA , conventional, Equity loans, USDA, FHA programs and commercial.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk.
- Offered credit counseling.
- Negotiated loan terms and conditions with clients to maximize profitability.
Technical Support Representative
Dish Network
Remote, FL
09.2020 - 07.2021
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Team Trainer
McDoanlds
Pensacola, FL
12.2017 - 09.2020
- Coached team members in techniques necessary to complete job tasks.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
- Documented performance, safety and customer service needs to improve operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Built strong relationships with customers through positive attitudes and attentive response.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
Education
Licensed Practical Nurse -
Central Georgia Technical College (enrolled)
Macon, GA08.2026
High School Diploma - General Education
Pace Center For Girls
Pensacola, FL04.2019
Skills
- Leadership
- Complex Problem-Solving
- Customer support
- Sales
- Credit counseling
- Banking
- Data entry
- Microsoft
- Crisis intervention
- Patient care
- Time management
- Mortgage
Certification
Certified Nursing Assistant
Timeline
Patient Access Representative
Atrium Navicent
12.2025 - Current
Mental Health Technician (PRN NIGHTS)
Baptist Hospital
04.2023 - 09.2023
Mortgage Loan Officer
Castle Rock Capital Funding
08.2022 - 12.2025
Mortage Loan Originator
Navy Federal Credit Union
07.2021 - 08.2022
Technical Support Representative
Dish Network
09.2020 - 07.2021
Team Trainer
McDoanlds
12.2017 - 09.2020
Licensed Practical Nurse -
Central Georgia Technical College (enrolled)
High School Diploma - General Education
Pace Center For Girls