Jayne Dannyka Valenzuela
Las Vegas
Summary
Experienced and results-driven Sales expert with a proven track record in closing projects and creating new strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, and creative problem-solving to achieve business objectives.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
NYU Langone Health
05.2025 - Current
- Facilitated patient scheduling and registration processes to enhance operational efficiency.
- Implemented electronic health record systems for accurate patient data management.
- Coordinated insurance verification and eligibility checks, ensuring compliance with regulations.
Virtual Assistant
JCo Solutions | World Education
01.2025 - 04.2025
- Conduct outbound calls to military spouses and individuals with workplace injury.
- Introduce and promote online courses and career training programs to cater to the needs of these groups.
- Maintain detailed records of outreach and interactions with leads in the CRM system.
- Meet or exceed daily, weekly, and monthly outreach and conversion goals.
Sales Specialist
Royal Caribbean International
11.2022 - 09.2024
- Communicated effectively to find the perfect cruise that suits their preference.
- Booked cruises, provided upgrades.
- Assisted guests in making changes to their existing reservations.
Blended II Support
Concentrix
06.2021 - 07.2022
- Communicated with customers to explain their transaction history if they have any disputes.
- Explained the procedures to have their account unblocked or if their account was compromised due to fraudulent activity.
Senior Process Executive Data
Cognizant Technology Solutions
01.2019 - 04.2021
- Cross-trained to MTE Ready Cases who publish closures on Waze map.
- Cross-trained to Geocoding who analyze aerial imagery and street view, and identify the coordinates for the best spot of the area.
Customer Service & Sales
iQor Philippines
09.2016 - 12.2018
- Communicated with customers to explain billing procedures, arranged for payment options, and processed all payments accurately.
- Investigated all options to resolve customer issues and offered other plans that suits their needs before offering adjustments in order to maintain revenue.
Customer Service
Teleperformance Philippines
04.2015 - 09.2016
- Communicated with customers to explain billing procedures, arranged for payment options, and processed all payments accurately.
- Investigated all options to resolve customer issues and offered other plans that suits their needs before offering adjustments in order to maintain revenue.
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.
Education
Bachelor of Arts - Psychology
National College of Science and Technology
01.2015
Skills
- Project Management
- Leadership
- Versatile
- Teamwork
- HIPAA compliance
- Customer service
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
Timeline
Patient Access Representative
NYU Langone Health
05.2025 - Current
Virtual Assistant
JCo Solutions | World Education
01.2025 - 04.2025
Sales Specialist
Royal Caribbean International
11.2022 - 09.2024
Blended II Support
Concentrix
06.2021 - 07.2022
Senior Process Executive Data
Cognizant Technology Solutions
01.2019 - 04.2021
Customer Service & Sales
iQor Philippines
09.2016 - 12.2018
Customer Service
Teleperformance Philippines
04.2015 - 09.2016
Bachelor of Arts - Psychology
National College of Science and Technology