Marcia Mack
Merrillville,Indiana
Summary
PMP-certified healthcare professional with more than 10 years of experience supporting healthcare operations, patient access, prior authorizations, revenue cycle activities, and process improvement. Experienced in coordinating high-volume authorization workflows, collaborating with providers, clinical teams, and insurance companies, and improving processes that support timely patient care. Skilled in stakeholder communication, workflow coordination, Epic Electronic Health Record (EHR), HIPAA compliance, and cross-functional collaboration. Ready to leverage my healthcare operations experience and project management expertise to contribute as a Healthcare Project Manager, Healthcare Project Coordinator, or Healthcare Operations Project Manager.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Access Representative
Powers Health
01.2023 - Current
- Process 25–40 prior authorizations weekly in Epic while ensuring accurate documentation, payer compliance, and timely turnaround.
- Successfully completed 2,500+ prior authorizations in Epic over a 20-month period, supporting efficient revenue cycle operations.
- Consistently achieve strong authorization outcomes through thorough documentation, proactive communication with payers, and adherence to medical necessity and authorization requirements.
- Partner with providers, clinical staff, insurance companies, and patients to facilitate timely authorizations and minimize delays in patient care.
- Support one high-volume specialty clinic while leveraging five years of prior ENT experience to navigate complex authorization requirements across multiple service lines.
- Train and mentor coworkers on Epic workflows, prior authorization processes, and departmental best practices, contributing to successful onboarding and improved workflow consistency.
Registration Representative
08.2019 - 01.2023
- Registered and checked in patients while verifying demographics and insurance coverage.
- Scheduled appointments and coordinated patient visits.
- Collected co-pays and maintained accurate patient records in Epic.
- Worked closely with providers, nurses, and clinical staff to support efficient daily operations.
- Transitioned into Patient Access as responsibilities expanded into prior authorizations and revenue cycle support.
Administrative Assistant / Day Treatment Program Coordinator
Capitol City
01.2016 - 01.2019
- Coordinated daily operations for a behavioral health day treatment program.
- Managed schedules, documentation, and communication for multidisciplinary teams.
- Worked with leadership, families, educators, and community partners to coordinate services.
- Maintained compliance documentation and participant records.
- Supported workflow improvements that enhanced program operations and communication.
Front Office Medical Assistant Manager
Lima Cancer & Blood Disease Center
01.2015 - 01.2016
- Coordinated front-office operations for a busy oncology practice.
- Scheduled patient appointments and maintained accurate medical records.
- Worked with physicians, laboratories, insurance carriers, and patients to coordinate care.
- Ensured HIPAA compliance and supported efficient clinical operations.
- Helped improve office workflows and the overall patient experience.
Education
Associate of Science - Criminal Justice
Kaplan University
Bachelor of Science - Criminal Justice
Kaplan University
05.2016
Skills
PROJECT MANAGEMENT
Project Planning & Coordination
Stakeholder Communication
Process Improvement
Workflow Documentation
Cross-Functional Collaboration
Risk & Issue Resolution
HEALTHCARE OPERATIONS
Patient Access
Procedure & Imaging Prior Authorizations
Revenue Cycle Support
Insurance Verification
HIPAA Compliance
Provider Collaboration
SYSTEMS
Epic Electronic Health Record (EHR)
Microsoft Office
Microsoft Excel
Microsoft Project
SharePoint
PROFESSIONAL STRENGTHS
Problem Solving
Organization
Training & Onboarding
Process Documentation
Time Management
Communication
Certification
Project Management Professional (PMP) — Project Management Institute (PMI)
Professional Development
- Lean Six Sigma in Healthcare — In Progress (Expected Completion: July 2026)
- Healthcare Quality Assurance and Management
- Healthcare Leadership
Timeline
Patient Access Representative
Powers Health
01.2023 - Current
Registration Representative
08.2019 - 01.2023
Administrative Assistant / Day Treatment Program Coordinator
Capitol City
01.2016 - 01.2019
Front Office Medical Assistant Manager
Lima Cancer & Blood Disease Center
01.2015 - 01.2016
Bachelor of Science - Criminal Justice
Kaplan University
Associate of Science - Criminal Justice
Kaplan University