Celeste Jaramillo
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
05.2024 - Current
- Upheld a positive work atmosphere by consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders urgently, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations, and creating a supportive team environment.
Guest Service Representative
Dallas Zoo
12.2020 - 05.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash-handling procedures at all times.
- Managed check-in and check-out processes, ensuring a smooth experience for guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Bachelor of Arts - Psychology
University of North Texas At Dallas
7300 University Hills Blvd, Dallas, TX 7524105-2027
High School Diploma -
Woodrow Wilson High School
100 S Glasgow Dr, Dallas, Tx 7521405-2023
Skills
- Time management
- Team collaboration
- Safety compliance
- Workplace organization
- Customer service
- Attention to detail
- Dependable and reliable
- Storage organization
- Relationship building
- Data processing
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Order Fulfillment Associate
Home Depot
05.2024 - Current
Guest Service Representative
Dallas Zoo
12.2020 - 05.2024
Bachelor of Arts - Psychology
University of North Texas At Dallas
High School Diploma -
Woodrow Wilson High School
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