Celeste Keiser
Knoxville,TN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server, Barback
Wild Wing Cafe
2025 - Current
- Delivered accurate food orders to provide exceptional customer service. Maintained cleanliness and organization of dining area to improve guest experience. Trained new servers on menu items and service protocols to ensure consistency. Resolved customer complaints promptly to maintain high satisfaction levels. Stocked and organized bar supplies to facilitate efficient workflow during peak hours. Assisted bartenders with drink preparation and service to support customer needs. Ensured cleanliness and sanitation of bar area in compliance with health standards. Replaced empty kegs.
Manager
Tazikis Mediterranean Cafe
01.2025 - 2026
- Directed staff management for seamless daily operations. Oversaw food preparation and coordinated truck ordering processes. Maintained financial integrity through cash management and safe oversight. Led a diverse workforce to improve operational efficiency. Supported catering order fulfillment to align with business objectives. Contributed to marketing efforts and sales activities in collaboration with team.
Manager
Raising Canes
01.2024 - 01.2025
- Oversaw daily management of staff and all business operations. Handled cash and safe management with precision. Ensured completion of daily preparation and closing tasks. Served as closing manager, guaranteeing proper end-of-day procedures. Maintained accountability for accurate end-of-day paperwork. Effectively supervised diverse teams under high-pressure situations on game days. Managed operations seamlessly during large events, ensuring optimal performance.
Office Assistant
UTK Housing
01.2023 - 01.2024
- Provided support at front desk overnight, assisting students with emergencies and lockout issues. Ensured dorm security and managed fire panel, responding promptly to emergencies. Partnered with university police to meet safety needs of residents.
Sales Associate
Victoria's Secret
01.2023 - 01.2024
- Assisted customers with recommendations, questions, and fittings at Victoria's Secret and Pink stores. Managed inventory, online orders, returns, and floor sets to maintain store organization. Achieved sales targets by promoting credit card applications effectively at both Johnson City and Knoxville locations.
Catering, Delivery
Brenz Pizza
01.2022 - 01.2024
- Delivered catering orders efficiently while managing delivery logistics on game days. Executed kitchen prep tasks to support smooth operations during peak hours. Operated front of house during busy periods to enhance customer service. Prioritized and addressed customer needs effectively, especially during high-demand events, like UT game days.
Server, Cook, Host
Pizza Inn
01.2022 - 01.2024
- Provided excellent customer service as primary server, addressing all needs promptly. Operated cash register efficiently, ensuring accurate transactions. Managed drive-through operations, maintaining swift service during peak hours. Assisted in kitchen duties, preparing menu items to meet quality standards. Handled host stand responsibilities, greeting and seating customers effectively. Worked during high school and college breaks. Collaborated with staff to ensure a seamless dining experience for guests.
Crew Leader
Sonic Drive In
01.2020 - 01.2022
- Managed daily operations and ensured smooth opening and closing procedures. Oversaw team members and maintained a positive work environment. Delivered exceptional customer service, enhancing satisfaction and loyalty. Handled money management tasks, ensuring accurate cash handling and reporting.
Education
B.A. - Political Science
University of Tennessee
Knoxville, Tennessee05-2027
High School Diploma - undefined
Elizabethton High School
Elizabethton, Tennessee01-2022
Skills
- Team leadership & management
- Customer service & problem solving
- Fast paced & high volume environments
- Money management & daily operations
- Strong work ethic
- Guest engagement
Certification
ABC License
ServSafe Manager Certification
CONTACT
- Celestelynnekeiser@gmail.com
- Ckeiser1@vols.utk.edu
- 865-333-8197
Timeline
Manager
Tazikis Mediterranean Cafe
01.2025 - 2026
Manager
Raising Canes
01.2024 - 01.2025
Office Assistant
UTK Housing
01.2023 - 01.2024
Sales Associate
Victoria's Secret
01.2023 - 01.2024
Catering, Delivery
Brenz Pizza
01.2022 - 01.2024
Server, Cook, Host
Pizza Inn
01.2022 - 01.2024
Crew Leader
Sonic Drive In
01.2020 - 01.2022
High School Diploma - undefined
Elizabethton High School
Server, Barback
Wild Wing Cafe
2025 - Current
B.A. - Political Science
University of Tennessee