Celeste Letourneau
Canton,GA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learning new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Sertec Corporation
Atlanta, GA
11.2008 - 01.2017
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Assisted guests with inquiries and requests.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Tracked inventory of supplies needed for the front desk area.
Customer Service Representative
Metlife
West Warwick, RI
05.2006 - 10.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Administrative Assistant
Swarovski
Cranston, RI
05.2005 - 10.2005
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Bachelor of Science - Elementary School Teaching
Westfield State University
Westfield, MA06-1979
Skills
- Team building and supervision
- Account changes
- Problem-solving skills
- Strong leadership
- Training and mentoring
- Exceptional communication
Rhode Island Staffing Services Association
Membership
Human Resource Management Association of Rhode Island
Membership
Timeline
Front Desk Supervisor
Sertec Corporation
11.2008 - 01.2017
Customer Service Representative
Metlife
05.2006 - 10.2008
Administrative Assistant
Swarovski
05.2005 - 10.2005
Bachelor of Science - Elementary School Teaching
Westfield State University
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