Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Linich

Novelty,OH

Summary

Looking for a career advancement where I I can use my experience, strong leadership, knowledge, and professionalism.

Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.

Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Patient Access Coordinator

Cleveland Clinic
11.2023 - Current
  • Responsible for coordinating the workflow for patient service specialist
  • Responsible for making patient service specialist monthly schedule for Chagrin Falls and Bainbridge
  • Training patient service specialist
  • Track monthly numbers including
  • Estimates, appointments scheduled, In basket completions, and single point lessons
  • Responsible for physician's templates
  • Help resolve any issues with clerical or patients
  • Internal POS Project
  • Create internal documents for speciality desk

Patient Service Specialist

Cleveland Clinic
08.2021 - 11.2023
  • Provide costumer service to patients with varies ages and backgrounds
  • Scheduling and cancellations of patient appointments
  • Verification and updating insurance information
  • Answering high volume calls
  • Working with clinical teams to meet patient needs
  • Experience working in a fast pace changing environment
  • Train new PSS on front end

OWNER AND OPERATOR

POLISHED NAIL SALON
01.2016 - 01.2021
  • Maintained client base while managing a small business independently
  • Responsible for catering to the public, while also handling salon operations such as accounting, sales, and inventory

SPA COORDINATOR

LABARBERIA SALON AND BARBERSHOP
01.2008 - 01.2016
  • Responsible for scheduling and appointment booking in three different salon locations for approximately 30 employees
  • Managed store inventory
  • Responsible for ensuring that each employee reached quarterly sales goals
  • Attended the Inspiring Champions 'Champ Camp' in Texas to study sales tactics and client retention
  • Responsible for handling customer service and client complaints
  • Worked to keep clients, reach out to new potential markets, and improve salon marketing
  • Closing daily sales on salon products, gift certificates, and special offers

Education

medical coding and billing program -

Devry University
01.2019

Inner State Beauty School

High School - class of 2000

MayfIeld High School
01.2000

Skills

  • Proficiency in Microsoft Office
  • Epic
  • Conflict resolution
  • Customer service
  • Salon management
  • Detailed record keeping
  • Appointment scheduling
  • Healthcare

Timeline

Patient Access Coordinator

Cleveland Clinic
11.2023 - Current

Patient Service Specialist

Cleveland Clinic
08.2021 - 11.2023

OWNER AND OPERATOR

POLISHED NAIL SALON
01.2016 - 01.2021

SPA COORDINATOR

LABARBERIA SALON AND BARBERSHOP
01.2008 - 01.2016

Inner State Beauty School

High School - class of 2000

MayfIeld High School

medical coding and billing program -

Devry University

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Celeste Linich