Celeste Lopez
Somerset,TX
Summary
Dynamic customer service professional with experience at HEB Grocery Store, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I effectively managed escalated inquiries and personalized recommendations, driving satisfaction and repeat business. Bilingual communicator committed to delivering exceptional service in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HEB Grocery Store
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Digital Shopper
Walmart
05.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Education
No Degree - Associates of Science
Palo Alto College
San Antonio, TXAssociate of Science -
St. Philip's College
San Antonio, TX12-2024
Certificate - Phlebotomy
St. Philip's College
San Antonio, TX05-2024
Poteet High School
Poteet, TX05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Fluent bilingualism
Certification
- Phlebotomy Certification
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
HEB Grocery Store
03.2024 - Current
Digital Shopper
Walmart
05.2023 - 01.2024
No Degree - Associates of Science
Palo Alto College
Associate of Science -
St. Philip's College
Certificate - Phlebotomy
St. Philip's College
Poteet High School
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