Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Celeste Lopez

Oklahoma City

Summary

Positive, upbeat personality traits combined with knack for client/patient interaction and teamwork. Possesses foundational understanding of retail operations and customer service principles, along with strong problem-solving and communication skills. Recognized for enhancing customer loyalty and brand representation through strong communication and attention to detail. Adaptable team player committed to driving connections and fostering positive experiences.

Overview

4
4
years of professional experience

Work History

Front End Associate

Paycom
01.2024 - Current
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Help customers complete purchases, locate items, and join reward programs.
  • Restock and organize merchandise in front lanes.
  • Provide exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Facilitate smooth shift changes by preparing and organizing work area for next associate.
  • Boosted customer loyalty, remembering regular customers' names and preferences.

Brand Ambassador

American Eagle Outfitters, Inc
11.2021 - 08.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Education

Westmoore High School
Oklahoma City, OK

Associate of Science -

Oklahoma City Community College
Oklahoma City, OK

University of Oklahoma
Norman, OK

Skills

  • Efficient time management
  • Team contribution
  • Reliable and responsible
  • Adaptable and flexible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Goal driven

Accomplishments

  • Collaborated with team of hundreds in the development of the AE Influencer Program.
  • Resolved product issue through consumer testing.
  • Achieved recognition on social media through effectively helping with digital literacy.

Languages

Spanish
Native or Bilingual

Timeline

Front End Associate

Paycom
01.2024 - Current

Brand Ambassador

American Eagle Outfitters, Inc
11.2021 - 08.2024

Westmoore High School

Associate of Science -

Oklahoma City Community College

University of Oklahoma

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