Tatum Lewis
Bellwood,IL
Summary
Detail-oriented individual recognized for exceptional customer service and conflict resolution skills. Proven track record in maintaining organized workspaces and supporting team dynamics to drive seamless operations in retail settings.
Overview
6
6
years of professional experience
Work History
Front End Associate
Sam’s club
Northlake, Illinois
10.2022 - Current
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized sales floor displays.
- Collaborated with team members to restock merchandise efficiently.
- Provided excellent customer service to enhance shopping experiences.
- Processed customer transactions efficiently and accurately at high-volume retail location.
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Handled cash, credit, and digital payments securely while adhering to company policies.
- Trained new cashiers on register operation and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Sandwich Artist
SUBWAY®Restaurants
Bellwood, Illinois
11.2020 - 10.2022
- Prepared fresh sandwiches following customer specifications and SUBWAY® standards.
- Maintained cleanliness of workstations and dining areas for a welcoming environment.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and restocked supplies as needed for smooth operations.
- Adhered to food safety guidelines to ensure quality and hygiene standards were met.
- Trained new staff on sandwich preparation techniques and customer service practices.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Communicated effectively with co-workers regarding customer needs and concerns.
General Assistant
Goodwill Store
Westchester, Illinois
09.2019 - 11.2020
- Organized and stocked shelves to maintain store presentation.
- Processed donations by sorting and pricing items for resale.
- Operated cash register, handling transactions accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Music Education -
Chicago State University
Chicago, ILSkills
- Customer service
- Team collaboration
- Employee training
- Inventory management
- Efficient time management
- Microsoft Office
- Retail merchandising
- Time management
- Effective communication
- Conflict resolution
- Inventory security
- Security checking
Timeline
Front End Associate
Sam’s club
10.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
11.2020 - 10.2022
General Assistant
Goodwill Store
09.2019 - 11.2020
Bachelor of Music Education -
Chicago State University