CELESTE LUNA
Mesa,AZ
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Americare Hospice
01.2014 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Case Manager
Grace Hospice
01.2012 - 01.2014
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Clinic Nurse and Program Director
WellCare Foundation
01.2009 - 01.2012
- Participated in community educational programs and health fairs
- Oversaw and developed the program “ONES” to help patients lose weight and become healthier
- Used holistic and integrative therapies to help patients achieve optimum wellness
- Educated patients about prevention measures to stop certain disease processes
- Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
- Built meaningful relationships with patients and families for optimal care.
- Monitored vital signs regularly to track patient progress and respond promptly to any changes or abnormalities.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Observed and assessed patients to identify concerning symptoms.
- Improved patient well-being by offering advice on preventive health measures.
Education
Associate of Applied Science - Nursing
Excelsior College
Albany, NY05-2009
Associate of Science -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2006
Skills
- End of life Care
- Pain Management
- Dying Process
- Patient Education
- Problem-solving
- Critical Thinking
- Flexibility
- Adaptability
- Teamwork
- Some Spanish
- Case management
- Time management
- Case documentation
Certification
Hospice & Palliative, CHPN, 05/01/16
Extra
- Current PTO President at son's school
- 20 years experience working with kids at local church, including leadership positions
Languages
Spanish
Limited Working
Timeline
Case Manager
Americare Hospice
01.2014 - Current
Case Manager
Grace Hospice
01.2012 - 01.2014
Clinic Nurse and Program Director
WellCare Foundation
01.2009 - 01.2012
Hospice & Palliative, CHPN, 05/01/16
Associate of Applied Science - Nursing
Excelsior College
Associate of Science -
Maricopa Community Colleges, Mesa Community College
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