CELESTE LUNA
Weatherford,TX
Summary
Dedicated and compassionate hospitality and administrative professional with over 10 years of experience in customer service and office management. An expert in Microsoft Excel and word processing and proficiency in English and Spanish, further supporting a strong commitment to inclusivity and service excellence. Eager to bring exceptional organizational skills, positivity, and a welcoming demeanor to foster memorable interactions and effective communication within the Christian school community.
Overview
16
16
years of professional experience
Work History
Optometric Technician
M.A Shurtz OD &Associates
Willow Park
05.2025 - 05.2026
- Conducted comprehensive patient vision assessments and preliminary tests to support optometric evaluations.
- Managed appointment scheduling and patient flow, enhancing operational efficiency in high-volume practice.
- Assisted in the fitting and adjustment of eyewear, ensuring optimal comfort and visual clarity for patients.
- Educated patients on proper contact lens care and usage, promoting adherence to best practices.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Restaurant Hostess
Aledo Diner
Aledo, TX
12.2018 - 07.2024
- Enhanced customer satisfaction by 15% through friendly greetings and efficient seating for 100 guests daily
- Monitored dining area and assisted servers in taking food and drink orders
- Answered phones and took to-go orders
- Processed customer payments
- Maintained good work relationship with co-workers and management for pleasant work culture
Assistant Manager
Pulido's Mexican Restaurant
Weatherford, TX
05.2010 - 08.2022
- Cross-trained and backed up other customer service managers
- Promptly responded to inquiries and requests from prospective customers
- Developed and maintained effective working relationships with team members, management, and customers
- Assumed ownership over team productivity and managed work flow to exceed quality service goals
- Identified individual development needs with appropriate training
- Fostered an environment which encouraged continual process improvements
Office Assistant
Tommy's Corporate Office
Granbury, TX
04.2016 - 08.2017
- Greeted vendors and visiting customers at front desk
- Executed background checks for potential hires, scheduled background checks, and set up TABC classes
- Executed monthly payments for utilities for all stores
- Sent out gas price changes to stores, performed data entry, and maintained weekly spreadsheets for accounting purposes
- Assisted owner and other office staff as needed, and answered any inquiries over phone
Head Hostess
On the Border
Weatherford, TX
01.2015 - 12.2015
- Demonstrated enthusiasm and knowledge about the restaurant’s menu and products
- Answered telephones and completed financial transactions for other staff
- Immediately reported accidents, injuries, and unsafe work conditions
- Demonstrated hospitality and established rapport with guests
- Listened to, understood, and resolved guest concerns or issues
Education
GED - undefined
Weatherford Adult Education
Skills
Microsoft Word and Excel proficient
Multitasking and prioritizing
Administrative Support
Experience with children
Strong interpersonal communication
LANGUAGES
English - Native
Spanish - Native
TRAINING/COURSES
- Computer Business Certificate
- Weatherford College - Weatherford
- 12/2015 - 12/2015
- Tx
KEY ACHIEVEMENTS
- Visitor Satisfaction Improvement - Increased visitor satisfaction by 15% through friendly greetings in a busy office environment.
- Client Interaction Management - Managed daily guest interactions for 100 clients, ensuring a seamless welcoming experience.
- Office Operations Streamlining - Streamlined office operations, processing over 100 vital documents weekly with zero delays.
Timeline
Optometric Technician
M.A Shurtz OD &Associates
05.2025 - 05.2026
Restaurant Hostess
Aledo Diner
12.2018 - 07.2024
Office Assistant
Tommy's Corporate Office
04.2016 - 08.2017
Head Hostess
On the Border
01.2015 - 12.2015
Assistant Manager
Pulido's Mexican Restaurant
05.2010 - 08.2022
GED - undefined
Weatherford Adult Education