Jennifer Garcia
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Florida Eye Specialists & Cataract Institute
Tampa, FL
11.2021 - Current
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Conducted vision screenings using automated refraction technology.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Maintained a clean work environment by sterilizing instruments after each use.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Documented patient care by charting patient condition and treatment in records.
- Communicated with patients to obtain and document medical histories.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Front Desk Receptionist
Florida Eye Specialists & Cataract Institute
Tampa, FL
11.2021 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Shift Manager
Checkers
Tampa, FL
04.2020 - 09.2021
- Performed customer service duties by taking orders from walk-in and drive-thru customers
- Trained new crew trainers, assisted with onboarding orientations
- Store opening and closing duties
- Managed training and work schedules
- Performed routine cash drawer count and drop
- Handled and deescalated confrontation among team members and with customers
- Oversee food preparation
- Appraise staff performance
- Log and enter restaurant stats and data.
Skills
- Computer proficient
- Fluent in Spanish
- Customer service experience
- Microsoft word
- Excel spreadsheets
- Data entry
- AdvancedMD
- Nextech
- Patient testing
- Appointment Scheduling
- Diagnostic Imaging
- Multitasking
- Reliability
Languages
Spanish
Full Professional
References
Jordan Martinez
Jordan.martinez37@gmail.com
Jessica Cruz
(813) 802-3542
Timeline
Optometric Technician
Florida Eye Specialists & Cataract Institute
11.2021 - Current
Front Desk Receptionist
Florida Eye Specialists & Cataract Institute
11.2021 - Current
Shift Manager
Checkers
04.2020 - 09.2021
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