Celeste Macareno
Queens,NY
Summary
Dedicated Shift Supervisor with strong skills in effective communication and conflict resolution. Proven ability to enhance customer satisfaction and efficiently manage inventory levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Flushing, New York
07.2024 - Current
- Resolved customer concerns and provided exceptional service experiences.
- Collaborated with management on staff scheduling and labor optimization strategies.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Managed inventory levels and coordinated product restocks efficiently.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Assistant Manager
Auntie Annes
Manhattan, New York
05.2021 - 03.2024
- Assisted in training new team members on operational procedures.
- Managed inventory levels and conducted regular stock audits.
- Coordinated daily schedules to ensure adequate staff coverage.
- Handled customer inquiries and resolved issues promptly and effectively.
- Monitored food safety standards and maintained cleanliness in the store.
Education
Some College (No Degree) - Elementary Education
Queens College
Flushing, NYSkills
- Effective communication
- Employee training
- Conflict resolution
- Time management
- Cash handling
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Food handler license
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Assistant Manager
Auntie Annes
05.2021 - 03.2024
Some College (No Degree) - Elementary Education
Queens College