Celeste Meza
Costa Mesa,CA
Summary
Dynamic and versatile professional with a Bachelor's degree in Criminology and experience in both legal and customer service. Proven ability to manage multiple responsibilities efficiently, from legal research and document preparation in a legal assistant role to delivering exceptional customer service as a waitress. Strong communication, multitasking, and problem-solving skills, combined with a keen attention to detail and passion for providing excellent service. Adept at working in fast-paced environments, maintaining professionalism, and contributing to team success.
Overview
4
4
years of professional experience
Work History
Waitress
Eureka! Restaurants
Aliso Viejo, CA
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Legal Assistant
Legal Offices of Lei Bai
Irvine, CA
02.2023 - 04.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
Food Runner
Del Friscos Grille
Irvine, CA
01.2021 - 08.2022
- Greeted customers and provided outstanding customer service.
- Offered product samples, answered questions and helped customers find items.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
Education
Bachelor of Arts - Criminology And Justice Studies
California State University San Marcos
San Marcos, CA05.2022
High School Diploma -
La Quinta High School
La Quinta, CA06.2018
Skills
Customer service: Providing excellent service by being attentive,friendly, and responsive to customers needs and preferences
Multitasking: Juggling multiple tasks at once, such as taking orders, delivering food and drinks and processing payments, all while maintaining high standard service
Communication: Clearly communicating with customers to ensure everything is resolved quickly
Attention to detail: ensuring that orders are correct, special requests are honored and precise
Team work: Working well with other staff members, and customers to achieve smooth operations
problem solving: Handling complaints, special requests, and unexpected issues with calmness and quick thinking is key
Timeline
Waitress
Eureka! Restaurants
04.2023 - Current
Legal Assistant
Legal Offices of Lei Bai
02.2023 - 04.2023
Food Runner
Del Friscos Grille
01.2021 - 08.2022
Bachelor of Arts - Criminology And Justice Studies
California State University San Marcos
High School Diploma -
La Quinta High School