Celeste Meza
Costa Mesa,CA
Summary
Dynamic and versatile professional with a Bachelor's degree in Criminology and experience in both legal and customer service. Proven ability to manage multiple responsibilities efficiently, from legal research and document preparation in a legal assistant role to delivering exceptional customer service as a waitress. Strong communication, multitasking, and problem-solving skills, combined with a keen attention to detail and passion for providing excellent service. Adept at working in fast-paced environments, maintaining professionalism, and contributing to team success.
Overview
4
4
years of professional experience
Work History
Waitress
Eureka! Restaurants
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Legal Assistant
Legal Offices of Lei Bai
02.2023 - 04.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
Food Runner
Del Friscos Grille
01.2021 - 08.2022
- Greeted customers and provided outstanding customer service.
- Offered product samples, answered questions and helped customers find items.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
Education
Bachelor of Arts - Criminology And Justice Studies
California State University San Marcos
San Marcos, CA05.2022
High School Diploma -
La Quinta High School
La Quinta, CA06.2018
Skills
Customer service: Providing excellent service by being attentive,friendly, and responsive to customers needs and preferences
Multitasking: Juggling multiple tasks at once, such as taking orders, delivering food and drinks and processing payments, all while maintaining high standard service
Communication: Clearly communicating with customers to ensure everything is resolved quickly
Attention to detail: ensuring that orders are correct, special requests are honored and precise
Team work: Working well with other staff members, and customers to achieve smooth operations
problem solving: Handling complaints, special requests, and unexpected issues with calmness and quick thinking is key
Timeline
Waitress
Eureka! Restaurants
04.2023 - Current
Legal Assistant
Legal Offices of Lei Bai
02.2023 - 04.2023
Food Runner
Del Friscos Grille
01.2021 - 08.2022
Bachelor of Arts - Criminology And Justice Studies
California State University San Marcos
High School Diploma -
La Quinta High School
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