Celeste Montes
El Paso,TX
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people.
Overview
3
3
years of professional experience
Work History
Bartender
Big Lou's Ice House West
El Paso, TX
12.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
Bartender
Aceitunas Beer Garden
El Paso, TX
06.2023 - 08.2023
- Performed opening and closing duties including restocking supplies.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender
Union Draft House
El Paso, TX
06.2021 - 06.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Sales Representative
Premium Retail
Las Cruces , NM
02.2021 - 06.2021
- Maintained up-to-date knowledge of all products and services available through the company.
- Participated in team meetings discussing strategies for improving sales performance.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
Education
High School Diploma -
Gadsden High School
05.2016
Bachelors - Business Human Resource Management
New Mexico State University
Skills
- Food Service
- Beverage Preparation
- Suggestive Selling
- Extensive Beer Knowledge
- Responsible Alcohol Service
Skills Abilities
Able to manage a fast pace as well as multitasking., Being well organized and cleaning up after myself as well as any tasks that need to be finished., Able to drive sales by introducing and informing new promotions., Very friendly and enjoy meeting new people., Fluent in English and Spanish Language.
Languages
English
Professional
Spanish
Professional
Timeline
Bartender
Big Lou's Ice House West
12.2023 - Current
Bartender
Aceitunas Beer Garden
06.2023 - 08.2023
Bartender
Union Draft House
06.2021 - 06.2023
Sales Representative
Premium Retail
02.2021 - 06.2021
High School Diploma -
Gadsden High School
Bachelors - Business Human Resource Management
New Mexico State University
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