CELESTE MONTGOMERY
American Express
Phoenix,AZ
1
Certification
10
years of professional experience
Results-driven Mortgage Professional with expertise in assessing financial needs and originating loans in compliance with regulations. Thrives in fast-paced environments while maintaining a strong focus on customer service and financial analysis. Committed to fostering positive client relationships and enhancing business success through effective communication and teamwork.
Work History
Business Development Consultant
1 Year 6 Months- Developed strategic account plans to expand pipeline and strengthen client retention.
- Directed lead-generation initiatives across sales channels to support revenue growth and market expansion.
- Cultivated executive-level relationships to identify cross-sell opportunities and new business prospects.
- Collaborated with marketing and sales teams to align messaging, outreach, and conversion priorities.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Mortgage Loan Officer
1 Year 2 Months- Consultative advised clients on mortgage products and lending solutions in a regulated financial-services environment; earned NMLS licensure and consistently exceeded sales and funding targets.
- Originated mortgage applications, guiding borrowers through pre-approval, documentation, and closing requirements.
- Evaluated credit profiles, income, and assets to recommend suitable loan programs.
- Coordinated with underwriters, processors, and escrow teams to resolve conditions efficiently.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
Loan Operations Manager
1 Year 9 Months- Directed loan processing workflows to ensure accuracy, compliance, and timely closing.
- Reviewed complex loan files for completeness, policy adherence, and documentation quality.
- Trained staff on loan procedures, system usage, and regulatory requirements.
- Successfully resolved complex customer service issues, resulting in increased customer retention rates and positive feedback from clients.
Documentation Team Lead
3 Years 1 Month- Led documentation workflows, ensuring accuracy, consistency, and timely delivery across team outputs.
- Trained documentation staff on tools, processes, and quality expectations to strengthen team performance.
- Facilitated documentation planning, prioritizing requests and aligning workloads with project deadlines.
- Championed continuous improvement initiatives within the team that resulted in enhanced efficiency and quality standards over time.
Contracts Management Team Lead
1 Year 4 Months- Managed commercial and U.S. Government contracts for aerospace products and services, negotiating and executing agreements valued up to $50M+ to ensure compliance and successful delivery.
- Led negotiations and pricing alignment with government customers and cross-functional teams to mitigate risks and maintain regulatory compliance.
- Led cross-functional teams to meet production schedules while maintaining safety and quality compliance.
- Coordinated daily workflow, assigned priorities, and resolved bottlenecks to sustain efficient operations.
- Mentored team members on work instructions, tooling, and standard processes to improve performance.
Co-Founder / Operations Manager
1 Year 7 Months- Built a service-based business from startup to $80K in revenue, owning client acquisition, consultations, pricing discussions, retention, service delivery, and issue resolution,
- Directed business strategy, setting priorities for brand growth and long-term positioning.
- Established operational processes to support daily execution and cross-functional coordination.
- Negotiated partnerships and collaborations aligned with mission, audience, and revenue goals.
Education
B.S. - Kinesiology
Skills
New Customer Acquisition
Pipeline Management
Loan origination
Customer Needs Assessment
Sales Strategy Development
Results driven
Sales Forecasting
Value proposition
Team leadership
Relationship selling
Customer service
Goal oriented
Certification
NMLS Mortgage License #2246606
Timeline
Business Development Consultant
American Express
04.2025 - CurrentRead More
Contracts Management Team Lead
The Boeing Company
12.2023 - 04.2025Read More
Co-Founder / Operations Manager
Faith in Fear LLC
04.2022 - 11.2023Read More
Mortgage Loan Officer
Coastal Pacific Lending
11.2021 - 01.2023Read More
Loan Operations Manager
JFG Lending
02.2020 - 11.2021Read More
Documentation Team Lead
LoanDepot
01.2017 - 02.2020Read More
Arizona State University
B.S. from Kinesiology
Read More