Celeste Ramirez
El Paso,TX
Summary
Office professional with a history in performing administrative responsibilities and managing client relations. Known for reliability and creativity applications in dynamic high stress environments. Devotee of team collaboration and efficiency with unparalleled skills in multitasking and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Representative
Easy Tax
El Paso, TX
06.2025 - Current
- Enhanced customer satisfaction by managing client inquiries and issue resolution
- Coordinated communication between clients and tax professionals to maintain time efficiency.
- Developed efficient filing systems for client records
Administrative Assistant
DaVita Dialysis Corporation
El Paso, TX
12.2024 - 06.2025
- Coordinated patient scheduling to optimize clinic and patient efficiency by minimizing time wasting.
- Managed correspondence and documentation, ensuring compliance with regulatory standards and accuracy.
- Created and implemented file organization strategies that improved workflow effectiveness.
Customer Representative
InteLogix
El Paso, TX
01.2022 - 01.2024
- Effectively communicate with frustrated customers & deescalate situations
- Actively listen to callers & empathize with their situation
- Methodical awareness to perfect time management
Waitress
El Jaguar
El Paso, TX
01.2020 - 01.2022
- Deliver accurate information about menu items & upsell products when available
- Handle interminable combination of paper currency with expeditious calculation
- Coordinated with colleagues to develop effective customer serving principles
Bartender
1810 Taqueria & Borracheria
El Paso, TX
01.2017 - 01.2020
- Adhere to state standards for safety procedures, alcohol handling, & sanitation
- Provide exemplary experience for customers & resolve complaints from hostile customers
- Keen to detail with mixology & immediate retrieval of recipes to ensure rapid delivery
Education
El Paso Community College
01-2016
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Montwood High School
01-2015
Skills
- Analytically driven Office Representative with 7 years of experience focusing on customer satisfaction
- Strong organization
- Adaptability in conditions
- Meeting scheduling
- Calendar management
- Document management
- Travel arrangements
- Customer service
Accomplishments
Record holding employee of the month at 1810 Taqueria & Borracheria
Academic distinction of Dean's list earned by achieving a 3.5 GPA for multiple collegiate semesters
Rewarded with "Best Team Lead" for maximizing efficiency & collaborating staff
Certification
- Graduated from Texas Real Estate Academy in February 2026 & currently obtaining Texas state licensure
- Active TABC and FOOD HANDLERS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Representative
Easy Tax
06.2025 - Current
Administrative Assistant
DaVita Dialysis Corporation
12.2024 - 06.2025
Customer Representative
InteLogix
01.2022 - 01.2024
Waitress
El Jaguar
01.2020 - 01.2022
Bartender
1810 Taqueria & Borracheria
01.2017 - 01.2020
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Montwood High School
El Paso Community College