CELESTE SOZA
Phoenix,Arizona
Summary
Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong work ethic and able to work independently. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
23
23
years of professional experience
Work History
Insurance Sales and Service Specialist
United Services Automobile Association
05.2017 - Current
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Determined financial needs by assessing existing coverage and aligning new products and services with long term goals
- Upsold additional products and services after identifying customer needs and requirements
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Career Information Program Advisor/Naval
Branch Health Clinic
Kings Bay, GA
02.2015 - 03.2017
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Updated key human resource metrics, including turnover and promotions which resulted in 65% employee retention, identified development opportunities and succession gaps
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Laboratory Manager/Naval
Branch Health Clinic
Kings Bay, GA
02.2015 - 03.2017
- Directed improvements in safety, product quality, service, and cost efficiency
- Managed documentation of and training on all employee, production procedures and work instructions
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Implemented, applied, and explained laws and regulations governing Laboratory Department which resulted in 100% percent compliance exceeding all accreditation requirements.
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
Clinical Services Supervisor
Naval Hospital Twentynine Palms
Twentynine Palms, CA
07.2011 - 02.2015
- Supervised and managed daily activities of clinical team consisting of 64 support staff personnel
- Led, designed, and implemented training programs and initiatives which contributed to 98% percent increase in productivity
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Continually improved knowledge, skills and performance based on feedback and self-identified professional development needs
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
Laboratory Program Manager
Naval Hospital Okinawa
Okinawa, JP
07.2008 - 07.2011
- Professionally managed program operations ensuring 100% accuracy and compliance with Joint Commissions and College of American Pathology requirements
- Independently operated, maintained, and validated laboratory equipment and results involved in patient care
- Reviewed daily and monthly quality control and quality assurance testing
- Analyzed data to create and organize graphs, charts, and documents for publications presentations
- Quickly responded to and resolved all customer service issues in timely manner.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
Administrative Supervisor
USS Coronado
San Diego, CA
11.2001 - 07.2008
- Met challenging quotas for productivity and accuracy work
- Leveraged advanced skills and training to support operational needs of multiple departments
- Coordinated special projects and managed personnel schedules
- Developed first-rate training programs
- Developed and maintained internal control and processes for personnel and payroll
- Held Top Secret Clearance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Master of Science - Human Resources Management
Trident University International
2016
Bachelor of Science - Medical Laboratory
Trident University International
2012
Skills
- Strong communication skills both written and verbal
- Team player
- Excellent time management skills
- Conflict Management
- Proficient Knowledge of Microsoft Office tools to include Word, Excel, and Power Point
- Data analytics
- Program Monitoring
- Laboratory Equipment Calibration
- Regulatory Compliance
Timeline
Insurance Sales and Service Specialist
United Services Automobile Association
05.2017 - Current
Career Information Program Advisor/Naval
Branch Health Clinic
02.2015 - 03.2017
Laboratory Manager/Naval
Branch Health Clinic
02.2015 - 03.2017
Clinical Services Supervisor
Naval Hospital Twentynine Palms
07.2011 - 02.2015
Laboratory Program Manager
Naval Hospital Okinawa
07.2008 - 07.2011
Administrative Supervisor
USS Coronado
11.2001 - 07.2008
Master of Science - Human Resources Management
Trident University International
Bachelor of Science - Medical Laboratory
Trident University International