Adriana Segura
STATESVILLE,NC
Summary
I would like the opportunity to earn a position in your company to utilize the highest level of my potential and capabilities. I'm a firm believer in a positive attitude and excellent work ethic. look forward to applying my professional skills in your organization.
Overview
14
14
years of professional experience
Work History
Customer Service/ Insurance Sales
N.C. Farm Bureau Insurance
06.2008 - 06.2015
- Multi-line agent providing excellent customer service in a wide selection of insurance options.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Delivered energetic responses to customers by going above and beyond to serve needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Developed and implemented promotional strategies to increase customer base.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Personal Banker
First Federal Savings Bank
07.2001 - 04.2008
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Responded to customer inquiries regarding new accounts and account services.
- Established new accounts and serviced existing accounts to maximize revenue.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Education
Associate of Arts -
Gaston College
Dallas, NC05.2005
High School Diploma -
Cherryville High School
Cherryville, NC05.2000
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent customer service skills
- Strong communication skills, both written and verbal
- Bilingual (English/Spanish)
- Detailed oriented
- Friendly and warm personality
- Honest and hard-working
- Willing to take on responsibilities
- Critical thinker
- Organized time manager
- Ability to multitask and prioritize tasks effectively
- Dependable and punctual
Additional Information
In 2015, I decided to stay home with our children. It’s been a rewarding time and now that they are older, I’m ready and looking forward to entering the workforce.
Timeline
Customer Service/ Insurance Sales
N.C. Farm Bureau Insurance
06.2008 - 06.2015
Personal Banker
First Federal Savings Bank
07.2001 - 04.2008
Associate of Arts -
Gaston College
High School Diploma -
Cherryville High School