Celeste Steeves
Office Assistant
Summary
I am a very dedicated and hardworking employee seeking the right fit to provide the skills and experience that I have gained over the years. Other than office experience I have also had several years of customer service working as a restaurant server, cook and cashier. Looking to apply all of these skills in my every day work environment. Quick learner, attention to detail and able to adapt strongly and efficiently to my surroundings.
Overview
15
15
years of professional experience
Work History
Medical /Office Assistant
Joseph Lamantia, DO P.C.
Indiana, PA
06.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered/directed phone calls accordingly.
- Ordered office and medical supplies for the office.
- Administered patient injections and assisted with medical procedures.
Authorization Clerk
Hoff Chiropractic
Blairsville, PA
08.2012 - 06.2018
- Scheduled patients for appointments
- Called insurance companies for eligibility
- Performed authorization requests for services provided by our office for patients.
- Roomed patients to exam rooms
- Collected payments
- Ordered office supplies
- Data entry and filing
Office Manager
Bonnie Plant Farm
Blairsville, PA
02.2012 - 06.2012
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Recorded and entered pay roll
- Assisted in the hiring process
Front Desk Receptionist
Evidence Based Chiropractic
Indiana, PA
07.2011 - 01.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
Office Assistant
Perfetti Trucking / Line Star Maintenance
Blairsville , PA
07.2007 - 07.2011
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Education
Certificate - Massage Therapy
Career Training Academy
Monroeville, PA07.2007
High School Diploma -
Blairsville Senior High School
Blairsville, PA06.2002
Skills
- Task Prioritization
- Great communication skills
- Customer Service
- Reliable
- Hard working
- Goal Oriented
- Works well alone and/or with others
Timeline
Medical /Office Assistant
Joseph Lamantia, DO P.C.
06.2018 - Current
Authorization Clerk
Hoff Chiropractic
08.2012 - 06.2018
Office Manager
Bonnie Plant Farm
02.2012 - 06.2012
Front Desk Receptionist
Evidence Based Chiropractic
07.2011 - 01.2012
Office Assistant
Perfetti Trucking / Line Star Maintenance
07.2007 - 07.2011
Certificate - Massage Therapy
Career Training Academy
High School Diploma -
Blairsville Senior High School
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