Celeste Thomas
Cleveland Heights,OH
Summary
Dynamic Patient Service Representative with a proven track record at MetroHealth Medical Center, excelling in customer service and insurance verification. Adept at enhancing patient satisfaction through effective communication and conflict resolution. Skilled in electronic health records management, ensuring compliance with HIPAA regulations while streamlining office workflows for improved efficiency.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
MetroHealth Medical Center
Cleveland, Ohio
06.2022 - 03.2026
- Assisted patients with appointment scheduling and insurance verification processes.
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Managed patient inquiries through phone, email, and in-person interactions.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records using electronic health record systems.
- Handled billing inquiries and resolved discrepancies efficiently to ensure accurate payments.
- Collaborated with team members to streamline office workflows and improve service delivery.
Access Control Specialist
University Hospital
Parma, Ohio
01.2018 - 05.2022
- Monitored access points to ensure compliance with security protocols.
- Operated surveillance systems to detect unauthorized activity.
- Assisted in developing training materials for new staff on access control procedures.
- Collaborated with hospital security team to enhance safety measures across facilities.
- Conducted regular audits of access control logs for accuracy and compliance.
- Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
Director of Medical Records
Legacy Nursing Homes
Cleveland, Ohio
01.2013 - 12.2017
- Managed electronic health record systems to ensure accurate patient data retrieval and documentation.
- Oversaw compliance with HIPAA regulations, maintaining confidentiality of sensitive patient information.
- Developed training programs for staff on medical record management best practices and software usage.
- Streamlined document workflows, enhancing efficiency in medical record processing and retrieval times.
- Collaborated with clinical teams to improve data accuracy and completeness in patient records.
- Conducted regular audits of medical records to ensure adherence to regulatory standards and internal policies.
Education
Bachelor of Science - Bachelors of Science
American National College
Youngstown, OH07.2013
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Medical terminology
Eligibility determination
Patient greeting
Office administration
Document filing
Conflict resolution
Reception management
Medical billing
Directing callers
System updates
Medicaid
Cross-cultural sensitivity
Electronic health records
Verbal and written communication
Phone etiquette
Data protection
Patient follow-up
Appointment reminders
Recording histories
Medical filing
Front desk supervision
Clinical data entry
Patient admitting
Appointment confirmation
Flexible schedule
Patient registration
Call screening
Patient check-in
Registration and admissions
Team collaboration
Timeline
Patient Service Representative
MetroHealth Medical Center
06.2022 - 03.2026
Access Control Specialist
University Hospital
01.2018 - 05.2022
Director of Medical Records
Legacy Nursing Homes
01.2013 - 12.2017
Bachelor of Science - Bachelors of Science
American National College