Celeste M. Kehoe

• Encouraged new methods of behavior modification.
• Ensured compliance with relevant regulations.
• Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
• Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
• Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
• Trained, managed and motivated employees to promote professional skill development.
• Worked effectively in team environments to make the workplace more productive.
• Completed routine maintenance and repair.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
• Called applicants to set up appointments and explain benefits processes.
• Reviewed criteria for different aid programs to determine eligibility for various applicants.
• Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
• Informed applicants of other agencies providing useful or related assistance.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Engaged partners to improve community-based breastfeeding support.
• Coordinated World Breastfeeding Week community activities
• Provided staff, healthcare providers and community partners virtual breastfeeding training resources

• Resolved guest problems and complaints to improve overall satisfaction.
• Demonstrated excellent knowledge of reservations processes and time management during peak periods.
• Welcomed guests and assisted with reservations, check-ins and inquiries.
• Referred guests to recommended local attractions and restaurants.
• Recorded guest payments, verifying identification and credit card information to prevent fraud.
• Supervised staff and assigned duties for complete coverage.
• Set and confirmed reservations for guests in person and by phone.
• Provided personable service to improve customer service ratings.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Upsold products and services to address customer needs and maximize sales.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.

• Monitored children's play activities to verify safety and wellness.
• Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
• Established and maintained safe play environment for children.
• Enforced rules to teach good manners and maintain safe environment.
• Maintained neat environment by organizing toy bins and bookshelves.
• Supported children's emotional and social development with one-on-one attention.
• Used clear communication and professionalism to develop constructive relationships with families.
• Collaborated daily with classroom teachers to keep activities running smoothly.
• Instructed children in health and personal habits involving eating, resting and hygiene habits.
• Organized and planned age-appropriate reading, crafts and music lessons.
• Read stories and played alphabet games to promote early literacy.
• Communicated with parents about daily activities and any concerning behaviors.

• 3.7 GPA
• Dean's List Honoree [Winter Quarter 2019]
• Dean's List Honoree [Spring Quarter 2020]

Child Care Basics is the 30hr foundational training that all early learning providers complete. This series of 10 content modules will provide you with introductory information on what it means to care for young children, as well as many ideas that you can apply in your work right away.

• Member of Department of Children Youth & Families Stars Merit