Celestia Barrientos
Queens
Summary
Healthcare Administrator with a strong foundation in healthcare management, skilled in optimizing operational efficiency, enhancing patient care experiences, and driving strategic initiatives aligned with organizational goals. Proficient in managerial functions such as staff coordination, budget management, and process improvement. Pursuing a Master's in Healthcare Administration, with a proven ability to lead, innovate, and contribute to the success of healthcare organizations.
Overview
4
4
years of professional experience
Work History
Healthcare Administrator
Healthcor Corporate Medical Services
01.2024 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements
- Enhanced department efficiency through the development and implementation of new healthcare policies and procedures
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Developed and updated policies and procedures, maintaining compliance with guidelines.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts
Manager
Goldfish Swim School & Goldfish Swim School Franchising
09.2022 - 12.2023
- Maintained professional, organized, and safe environment for employees and patrons
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Cashier
CVS Pharmacy
01.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
Education
Master of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH01.2026
Bachelor of Arts - Liberal Studies, Biology, Chemistry and Psychology
Pace University
New York, NY08.2023
Advanced Regents Diploma -
Queens Metropolitan High School
06.2019
Skills
- Healthcare compliance
- Operations management
- Managed care
- Staff management
- Insurance verification
- Software skills with Collaborate MD
- Software skills with Praxis EMR
- Software skills with Availity
Timeline
Healthcare Administrator
Healthcor Corporate Medical Services
01.2024 - Current
Manager
Goldfish Swim School & Goldfish Swim School Franchising
09.2022 - 12.2023
Customer Service Cashier
CVS Pharmacy
01.2021 - 02.2022
Bachelor of Arts - Liberal Studies, Biology, Chemistry and Psychology
Pace University
Master of Science - Health Care Administration
Southern New Hampshire University
Advanced Regents Diploma -
Queens Metropolitan High School
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