Celestia Bennett
Midwest City,OK
Summary
Organized and dedicated Certification Officer and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience in not only higher education, but specifically with an EPP program. Experience assisting in planning and helping with a CAEP accreditation visit. Responsible for planning different events. receptions, luncheons, and a yearly job fair. Detailed and accurate record keeping of all education students in our traditional program and Alternative Certification program.
Collect and input assessment data of our student teachers.
Work directly with one dean, four chairs, and multiple faculty. Supervise student workers. Inspired 2 Teach university coordinator.
Overview
16
16
years of professional experience
Work History
Certification Officer-Administrative Associate
Oklahoma Christian University
10.2017 - Current
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Paid attention to detail while completing assignments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Built and maintained excellent student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Evaluated existing administrative procedures periodically for potential improvements or enhancements in efficiency levels achieved.
- Collaborated with various departments to complete projects efficiently and effectively.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for faculty and accrediting body.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and maintained a well-organized filing system.
- Managed confidential documents, safeguarding student information while maintaining strict adherence to privacy protocols.
- Continually sought methods for improving daily operations, communications with students, recordkeeping, and data entry for increased efficiency.
- Restocked supplies to maintain stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Provided exceptional customer service to both traditional students and on-line adult learners, fostering strong professional relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Prepared detailed agendas ahead of important meetings that allowed participants to prepare adequately beforehand.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported academic leaders by scheduling appointments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in event planning initiatives for department gatherings, resulting in successful execution of events.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on data for the state and accrediting bodies.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
Receptionist
Choctaw Church Of Christ
09.2010 - 09.2017
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to ministers by copying, faxing, and filing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
- Corresponded with ministers and members through email, telephone, or postal mail.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operated multi-line telephone system to answer and direct calls.
- Scheduled office meetings and client appointments for staff teams.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Resolved member and community problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Cultivated positive relationships with members through professional demeanor and excellent interpersonal skills.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Compiled information from files and research to satisfy information requests.
- Enhanced member satisfaction by promptly addressing inquiries and providing accurate information.
- Helped office staff prepare reports and presentations for internal use.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication.
- Answered questions and addressed, resolved, or escalated issues to ministry personnel to satisfy callers.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Collaborated with ministers and elders to improve internal processes and procedures for better workflow optimization.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of information regarding members and church.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and to maintain stock levels.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
Substitute Teacher
Choctaw-Nicoma Park Schools
08.2008 - 05.2010
- Assisted students in mastering subject material and preparing for tests.
- Implemented classroom management techniques to maintain positive learning environment.
- Utilized variety of instructional strategies to meet individual student needs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
- Supported extracurricular activities such as tutoring sessions or after-school clubs by providing supervision or leading specific programs related to subject expertise.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Monitored student behavior and administered discipline as needed.
- Followed lesson plans designed by absent teachers.
- Assigned, explained and graded homework.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor of Science - Family Life/Child Psychology
Oklahoma Christian Univeristy
Edmond, OKSkills
- Idea Development and Brainstorming
- Logistics Coordination
- Decision-Making
- Organizational Skills
- Recordkeeping
- Critical Thinking
- Attention to Detail
- Excellent Communication
- Strategic Planning
- MS Office
- Calm Under Pressure
- Project Planning
Timeline
Certification Officer-Administrative Associate
Oklahoma Christian University
10.2017 - Current
Receptionist
Choctaw Church Of Christ
09.2010 - 09.2017
Substitute Teacher
Choctaw-Nicoma Park Schools
08.2008 - 05.2010
Bachelor of Science - Family Life/Child Psychology
Oklahoma Christian Univeristy