Celestial Sweet

• Dispensed medications accurately according to prescriptions and pharmacy standards.
• Assisted in inventory management, ensuring optimal stock levels of pharmaceuticals and supplies.
• Supported pharmacists in patient consultations, providing information on medication usage and side effects.
• Processed insurance claims efficiently, resolving discrepancies to expedite patient access to medications.
• Maintained cleanliness and organization of the pharmacy area, adhering to safety protocols.
• Collaborated with healthcare professionals to address patient medication needs and optimize care plans.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Processed and dispensed medications accurately based on prescriptions.
• Managed customer inquiries and resolved issues to maintain high service standards.
• •. Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

•. Recommended necessary Immunizations and gave the immunization(s) to the patient.

• Maintained compliance with pharmacy regulations and safety protocols.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Assisted in management of prescription deliveries, improving patient convenience.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Counted and labeled prescriptions with correct item and quantity.

•. Dispensed medications accurately and efficiently to patients following prescription guidelines.

• Collaborated with healthcare professionals to resolve patient medication inquiries and optimize treatment plans.
• Assisted in management of prescription deliveries, improving patient convenience.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Communicated directly with doctors offices via telephone, fax and email.
• Worked as the Patient Assistance Prescription Program Coordinator from 2016-2021. Provided assistance to patients in completing their applications to drug manufacturers to provide free medication(s) if they met the income guidelines. Working with insurance companies to gain approval through insurance if the medication required a Prior Authorization. If still denied through insurance, then I could apply that denial to get the patient approved for their medication. Savings would range anywhere from $25,000 to over $100,000 per month.
• Managed inventory of pharmaceutical supplies, ensuring optimal stock levels and compliance with regulations.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed complex service requests, ensuring timely resolutions and follow-ups.
• Maintained accurate records of customer interactions in CRM system for tracking purposes.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Participated in training programs to enhance product knowledge and customer service skills.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Improved resolution time with effective problem-solving for customer complaints.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.

• Supervised bar operations, ensuring compliance with safety and health regulations.
• Developed cocktail recipes that enhanced customer experience and satisfaction.
• Mentored junior bartenders, providing training on mixology techniques and customer service skills.
• Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
• Implemented efficient workflow processes, enhancing service speed during peak hours.
• Organized special events, coordinating beverage offerings to align with themes and client requests.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Closed out cash register and prepared cashier report at close of business.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
• Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Obtained cash bank and stocked service bar to prepare for operation.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Prepared garnishes by evenly slicing and pitting fruits.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Helped management plan and serve bar menu exceeding customer expectations.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.

• Managed office communications and correspondence to enhance operational efficiency.
• Organized and maintained filing systems for easy access to important documents.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
• Managed filing system, entered data and completed other clerical tasks.
• Oversaw the incoming and outgoing (shipping and receiving) of car parts. Tagged and created a location for new incoming car parts.
• Supervised inventory management, ensuring accurate record-keeping and timely ordering of supplies.

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff in food safety standards and operational procedures.
• Developed scheduling processes to optimize labor resources and reduce operational costs.
• Implemented inventory management practices, reducing waste and improving stock accuracy.
• Enhanced customer experience through effective communication and conflict resolution strategies.
• Led team meetings to foster collaboration, discuss goals, and address performance issues.
• Established quality control measures, ensuring compliance with health regulations and company standards.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.