Celestina Colangelo
Summary
Ambitious Pharmacy Technician with 5 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
- Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-commerce Clerk
King Soopers
11.2022 - 09.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
Lead Certified Pharmacy Technician
King Soopers
12.2016 - 11.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Associate of Science - Nursing
Pikes Peak State College
Colorado Springs, CO12.2024
Skills
- Billing and Invoicing
- Stocking and Replenishing
- Cash Handling
- Customer Satisfaction
- Supply Tracking
- Office Supplies and Inventory
- Appointment Scheduling Software
- Medication Identification
- Pharmaceutical Sales and Services
- Advanced Math Skills
- Assisting Pharmacists
- Pharmacy Records Management
- Patient Confidentiality
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - State of Colorado
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified - Basic Life Support
Timeline
E-commerce Clerk
King Soopers
11.2022 - 09.2023
Lead Certified Pharmacy Technician
King Soopers
12.2016 - 11.2022
Associate of Science - Nursing
Pikes Peak State College
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