Celestina Elkins
Cloverdale,OH
Summary
Adaptable and dependable office professional with extensive experience supporting accounts, billing, and daily administrative operations. Strong in customer service, data entry, and account review, with a consistent focus on accuracy, organization, and efficient issue resolution.
Overview
20
20
years of professional experience
Work History
Reconciliation Analyst
Capital One
Whitehall, OH
09.2022 - Current
- Contacted customers to negotiate payment options and facilitate resolution of overdue balances.
- Reviewed delinquent accounts to identify collection opportunities and ensure compliance with servicing guidelines.
- Verified accuracy of data entry into computer system
- Performed data entry into multiple databases accurately and timely.
- Executed data entry tasks to maintain accurate records and support effective account management.
Secretary
Elkins Mowing
Cloverdale, OH
08.2016 - Current
- Coordinated customer calls and scheduled mowing appointments to ensure timely service delivery.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Recorded customer requests in office system to ensure accurate tracking of inquiries. and updated office files to enhance information accessibility for Elkins Mowing.
- Generated invoices, payment records, and billing documents for mowing clients to maintain accurate financial records.
Office Support Staff Member
Kalida Manufacturing Inc.
Kalida, Ohio
08.2006 - 08.2016
- Managed reception calls and directed visitors to ensure smooth operations in the manufacturing office.
- Assisted staff with copying, scanning, and tracking documents to maintain organization and support workflow.
- Processed data entry for orders, records, and production paperwork.
- Compiled monthly expense reports in Excel to provide clear financial oversight.
Education
High School Diploma -
Leipsic High School
Leipsic, Ohio05-2004
Skills
- Account reconciliation
- Delinquent account review
- Invoice management
- Payment posting
- Ledger balancing
- Data analysis
- Client relations
Timeline
Reconciliation Analyst
Capital One
09.2022 - Current
Secretary
Elkins Mowing
08.2016 - Current
Office Support Staff Member
Kalida Manufacturing Inc.
08.2006 - 08.2016
High School Diploma -
Leipsic High School