Celestina Mendez
Ewing,N.J.
Summary
Experienced and dedicated bilingual administrative professional with over 10 years of expertise in the medical office and customer service field. Proven track record in exceptional patient care, front desk reception management, and data entry and filing tasks. Proficient in Microsoft Word and Excel, with strong written and spoken communication skills in English and Spanish.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caretaker
Self Employed
11.2018 - 02.2023
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Medical Assistant
Planned Parenthood
09.2014 - 03.2018
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints
- Performed laboratory work (e.g
- Pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results
- Obtained patient vital signs
- Participated in health center efforts to achieve established goals for productivity and quality metrics
- Obtain medical history, interview and educate clients ensuring informed consent
- Assisted clinicians as needed
- Clean and sterilize equipment and stock lab and exam rooms
- Consulting with patients and scheduled appointments for family planning including but not limited to contraceptives and abortion services
Medical Assistant
Consultants in Kidney Diseases
01.2010 - 09.2014
- Scheduled appointments and completed and processed referrals, pre-certifications, and prior authorizations
- Greeted and registered patients
- Prepared patient for provider visit, to include documenting vital signs, chief complaint, medical history, update medication list, completion of forms
- Checked schedules and organizing patient workflow
- Maintained office well stocked with office supplies and medical equipment needs
- Obtained patient vitals
- Processed patient co-payments
- Called in prescriptions
Financial Counselor
Henry J. Austin Clinic
05.2004 - 09.2009
- Assessed need for orders, obtained and interoperated appropriate lab tests
- Greeted and roomed patients, conducted initial patient interviews
- Selected and prepared proper instruments for procedures
- Processed patient co-payments
- Help patients enroll in Medicaid Insurance
- Performed antiseptic duties of sanitation, disinfectants and sterilization procedures
Education
Diploma -
Luis Munoz Rivera High School
Utuado06.1997
Skills
- Microsoft Word
- Excel
- PowerPoint
- EMR
- Navinet
Certification
BLS
Timeline
Caretaker
Self Employed
11.2018 - 02.2023
Medical Assistant
Planned Parenthood
09.2014 - 03.2018
Medical Assistant
Consultants in Kidney Diseases
01.2010 - 09.2014
Financial Counselor
Henry J. Austin Clinic
05.2004 - 09.2009
Diploma -
Luis Munoz Rivera High School
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