Michelle Nieser
Millersport,OH
Summary
Twenty-five years of diverse experience encompassing roles in Administration, Accounting, Customer Service, Claims Processing, Human Resources, Business Ownership, and Retail. Skilled in communicating effectively with
executives, floor staff, customers, and external providers. A disciplined self-starter with the ability to quickly learn a wide range of skills.
Overview
21
21
years of professional experience
Work History
Caretaker
Caretaker
Lancaster, OH
05.2021 - Current
- Multi-tasking
- Patience
- Empathy
- Record-keeping
- Appointment scheduling
Remote Customer Service Representative (Temporary)
Ohio Department of Job and Family Services
Columbus, OH
02.2021 - 08.2021
- Answer and respond to incoming calls and emails
- Show empathy and deliver solutions to distressed callers
- Review documents and evidence
- Determine validity of unemployment claims
Co-Owner/Operator/Customer Service
Nieser Transportation, LLC
Lancaster, OH
09.2016 - 01.2021
- Respond to incoming calls and emails
- Create spreadsheets
- Pay invoices
- Record keeping
- Bookkeeping
- Schedule pick ups and deliveries
Fiscal/Human Resources Manager
Multi-County Juvenile Detention Center
Lancaster, OH
04.2010 - 09.2016
- Track employee sick, vacation and comp time balances
- Point of contact for all employee inquiries
- Prepared school, medical and county bed billing for reimbursement
- Prepared and monitored yearly budget
- Conducted reference checks
- Prepared bill list and pay ins
- Processed payroll
- Create documents and spreadsheets
Administrative Assistant
Kohl's Department Stores
Lancaster, OH
08.2007 - 05.2010
- Answer incoming calls and emails
- Respond to employee inquiries
- Processes payroll
- Data entry
- Maintain spreadsheets
Remote Claims Processor
Zurich Services Corp
Columbus, OH
03.2004 - 02.2007
- Reviewed and processed medical bills
- Data entry
- CPT and ICD 9 coding
- Create and maintain spreadsheets
Education
Diploma of Distinction -
Mifflin High School
Columbus, OHSkills
- Customer Service
- Independent thinking
- Critical thinking
- Claims processing
- Outlook
- Processing payments
- PeopleSoft
- Attention to detail
- Maintain confidentiality
- Microsoft Word
- Teams
- Time management
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
- Microsoft Office
- Accounts Payable
- Bank Reconciliation
- Accounts Receivable
- Human resources
- Organizational skills
- Data Entry
- Professional phone etiquette
Timeline
Caretaker
Caretaker
05.2021 - Current
Remote Customer Service Representative (Temporary)
Ohio Department of Job and Family Services
02.2021 - 08.2021
Co-Owner/Operator/Customer Service
Nieser Transportation, LLC
09.2016 - 01.2021
Fiscal/Human Resources Manager
Multi-County Juvenile Detention Center
04.2010 - 09.2016
Administrative Assistant
Kohl's Department Stores
08.2007 - 05.2010
Remote Claims Processor
Zurich Services Corp
03.2004 - 02.2007
Diploma of Distinction -
Mifflin High School