CELESTINA THOMPSON
Area Agency On Aging Of West Alabama
Tuscaloosa,AL
11
years of professional experience
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Work History
Senior Case Manager
1 Year 4 Months- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes promptly.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
Case Manager
11 Months- Coordinated client care plans to ensure comprehensive service delivery.
- Assessed client needs and developed tailored support strategies.
- Facilitated communication between clients and service providers for effective resource allocation.
- Monitored case progress and adjusted interventions based on changing client circumstances.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Merchandising Assistant Store Manager
7 Months- Ensure daily focus is on customer service, being in stock, and safety. Anticipating customer flow, work demand, and schedules to ensure associate coverage when and where needed.
- Accountable for achieving sales and margin goals while driving operational efficiencies, such as deliveries and installs, while maximizing overall customer satisfaction.
- Conduct safety walks, monitoring use of store power equipment, and coaching associates on safe work practices.
- Collaborate with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
Department Supervisor
7 Years 11 Months- Oversaw daily tasks of hourly associates in sales floor, freight delivery, and stocking departments.
- Assisted in training and mentoring employees to enhance their skills.
- Supported team performance by coordinating scheduling for adequate department coverage.
Education
Bachelor of Social Work
Associate Degree in Science
Skills
Care coordination
Organization and multitasking
Critical thinking
Clear communication
Conflict resolution
Home visits and inspections
Performance management
Enforce safety procedures
Timeline
Senior Case Manager
Area Agency On Aging Of West Alabama
06.2025 - CurrentRead More
Case Manager
Area Agency On Aging Of West Alabama
07.2024 - 06.2025Read More
Merchandising Assistant Store Manager
Lowes Home Improvement
12.2023 - 07.2024Read More
Department Supervisor
Lowes Home Improvement
01.2016 - 12.2023Read More
Shelton State Community College
Associate Degree in Science
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The University of Alabama
Bachelor of Social Work
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