Summary
Overview
Work History
Education
Skills
Timeline
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Clarice Collier

McDonough,GA

Summary

Self-motivated, dependable professional experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Overview

7
7
years of professional experience

Work History

Senior Case Manager

PruittHealth
Norcross, GA
04.2017 - Current
  • Provided leadership, guidance, and supervision for a team of caseworkers responsible for managing complex cases.
  • Managed the daily operations of the case management department including developing policies and procedures.
  • Conducted performance evaluations for caseworkers to assess progress and identify areas for improvement.
  • Analyzed data from case management initiatives to measure effectiveness and develop strategies for improvement.
  • Collaborated with community partners to provide resources and services to clients in need.
  • Created reports on caseloads, service utilization, program trends, and other relevant metrics.
  • Monitored caseworker activities to ensure compliance with agency policies and applicable laws and regulations.
  • Facilitated trainings for staff members on best practices related to client care coordination.
  • Streamlined discharge planning to create efficient, patient-oriented care strategies.
  • Worked with management to optimize every aspect of patient care from clinical and administrative perspectives.
  • Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
  • Maintained up-to-date case records with case activity status.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Educated clients and their families about their rights and available community resources.
  • Developed and maintained relationships with community resources and service providers.

Case Manager Coordinator

PruittHealth
Norcross, GA
04.2017 - 08.2022
  • Assisted with the coordination of care between providers, families, and other community resources.
  • Developed and implemented case management plans for clients to ensure their needs were met.
  • Conducted home visits to assess individual needs and provide support services.
  • Provided crisis intervention services when needed.
  • Developed strategies to help clients improve their quality of life in areas such as housing, employment, education and access to health care services.
  • Collaborated with healthcare professionals to ensure continuity of care for clients.
  • Maintained accurate documentation of all activities related to client cases.
  • Coordinated referrals for mental health services, substance abuse treatment programs or other necessary services.
  • Provided emotional support and guidance to clients facing difficult situations.
  • Researched available resources in the community that could benefit clients' recovery process.
  • Organized transportation for clients who lacked access to public transportation or private vehicles.
  • Promoted collaboration across multiple service lines to support and clients.
  • Maintained up-to-date case records with case activity status.
  • Educated clients and their families about their rights and available community resources.
  • Coordinated comprehensive care plans for clients to meet their individual needs.

Education

Associate of Science - Dental

Albany Technical College
Albany, GA
12-2012

Skills

  • Care Coordination
  • Needs Assessment
  • Care Planning
  • Technology-savvy
  • Disease management
  • Community Resources
  • Needs evaluations
  • Outreach Programs
  • Case Management
  • Referral Coordination

Timeline

Senior Case Manager

PruittHealth
04.2017 - Current

Case Manager Coordinator

PruittHealth
04.2017 - 08.2022

Associate of Science - Dental

Albany Technical College

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Clarice Collier