CELESTINA Landim
South Easton,MA
Summary
To obtain a challenging position promoting professional growth and compatible to my education, skills, and work experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Representative
Automated Health Services
10.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate information in both English and Portuguese languages.
- Assisting individuals and families gain access to health care
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Chevron Angola Corporate Office
03.2016 - 10.2017
- Answered average of 30 calls per day by addressing customer inquiries
- Asked open-ended questions to assess customer needs
- Ensured superior customer experience by addressing customer concerns, provide appropriate solutions , alternative and resolving problems
- Directed calls to appropriate individuals and departments
- Served as main liaison between customers, management and Technical team
- Built long-term customer relationships and respond customers issues
- Serve as interpreter when needed portuguese to english and visa versa
- Keep records of customer interactions, accounts and file documents
Fuel and Water Coordinator
Chevron Angola Corporate Office
11.2016 - 06.2017
- Improved supply chain processes by implementing cross-functional efforts in customer service and operations
- Monitor facilities utility usage (electricity, water/sewage)
- Analyzes utility rates for optimization communicates with departments on their energy and water consumption and identification of saving measures
- Managed and maintained balanced budget of $250.000 per contract. 5 total
- Forecasted operating costs for scheduled budget by strategizing with department
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing
- Synthesized financial and budgetary information to solve problems and develop alternative solutions
- Reviewed , processed all expense reports for accuracy and proper expense disclosure
- Supervised invoice processing and payment transactions. Approved over 30 invoices per week
- Coordinated logistics for fuel and water distributions
- Conducted field visits and met corporate customers for business development
- Served as corporate liaison between vendor, finance team, contracts team, operational team , and management team
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Supported Chief Operating supervisor with daily operational functions
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Administrative Executive
Chevron Angola Corporate Office
06.2012 - 09.2016
- Supply Chain Department Administrative support for team of 5
- Prepared draft correspondence, contracts , content for presentations, and handling highly confidential material
- Organized reports and track team compliance requirements
- Coordinated of on-boarding and off-boarding documentation (processes, procedures, checklists)
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Compiled company information and related material and distributed it to company's business partners
- Created detailed expense reports and requests for capital expenditures
- Obtained signatures for financial documents and internal and external invoices
- Answered and quickly redirected up to 20 calls per day
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Administrative Assistant
Bureau Veritas Angola
06.2009 - 04.2012
- Maintaining technical documents and files to date pertaining to vessel classed under Bureau VERITAS
- Prepare and send over 100 invoices to clients
- Interact with client to handle documents processing until final delivery
- Review final reports format and verify contents prior sending to clients
- Compile and maintain ships back up files in database
- Maintain records of documents issued
- Local administrative of surveyors which would include job and travel plan
- Prepare minutes of meeting of important commercial meetings
- Act as interpreter to translate technical documents from Portuguese to English and vice versa.
- Oversaw inventory and office supply purchases
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs
Case Manager Coordinator
Pine Street Inn Paul Sullivan Housing
03.2007 - 12.2007
- Counseled tenant regards substance abuse, and goals of housing stability and psychosocial rehabilitation issues
- Work closely with tenant, ensuring all basic needs are met by evaluating service needs and creating mutually acceptable individual service plans
- Interviewed and evaluated tenant's, including conducting safety and risk assessments
- Provide advocacy and liaison services with community agencies and other appropriate resources to support each tenant's personal growth, self-sufficiency, and stable tenancy
- Referred tenant to social services agencies
- Maintained regular contact with tenant, including visiting clients's homes (10 per week.)
- Wrote reports and case summaries and compiled work records, including required statistics
- Managed and maintained balanced budget for clients
Community Health Advocate
Upham's Coner Health Center
10.2006 - 03.2007
- Promote and Educate Community around prenatal services and assist in accessing programs
- Escort client to Hospital, Court, and Medical Appointments.( 10 per week)
- Provide cross-cultural translation services and education HIV/AIDS both verbal and written
- Identify needs provide general case management , and link patient with community resources and referrals (negotiate interagency and inter-agency contacts attend in-service training and outside seminars, as indicated
- Serve as interpreter (Portuguese- Capeverdian Creole-English ) when needed
- Administrative and financial responsibilities to ensure efficiency of department's budget; electronic invoice processing and payment
Administrative Assistant
Upham's Elder Service Plan
06.2003 - 10.2005
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Executed record filing system to improve document organization and management
- Offered departmental administrative support ( 2 Department)
- Arranged rapid office equipment repair and maintenance with vendors
Education
Associates Degree - Early Childhood Education
Fisher College
Boston, MA2004
High School Diploma -
Burke H.S
Boston, MA2002
Skills
- Multi-line phone proficiency
- Teamwork / Collaboration
Proficient in window's '95-98', Microsoft word, Power Point
- Excellent communication skills
- Customer Service
- Medical Terminology
Certification
- Portuguese, Certified Medical Interpreter (Language Connections , Inc)
Languages
Portuguese
Spanish
Creole , Cabo Verde
Timeline
Bilingual Call Center Representative
Automated Health Services
10.2024 - Current
Fuel and Water Coordinator
Chevron Angola Corporate Office
11.2016 - 06.2017
Customer Service Representative
Chevron Angola Corporate Office
03.2016 - 10.2017
Administrative Executive
Chevron Angola Corporate Office
06.2012 - 09.2016
Administrative Assistant
Bureau Veritas Angola
06.2009 - 04.2012
Case Manager Coordinator
Pine Street Inn Paul Sullivan Housing
03.2007 - 12.2007
Community Health Advocate
Upham's Coner Health Center
10.2006 - 03.2007
Administrative Assistant
Upham's Elder Service Plan
06.2003 - 10.2005
Associates Degree - Early Childhood Education
Fisher College
High School Diploma -
Burke H.S
- Portuguese, Certified Medical Interpreter (Language Connections , Inc)
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