Summary
Overview
Work History
Education
Skills
Timeline
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Edwina Nelson

Elkridge,MD

Summary

Dynamic customer service professional with proven success at Automated Health Systems Inc., excelling in problem resolution and relationship building. Skilled in active listening and data entry, I enhance customer satisfaction and loyalty through empathetic communication and efficient conflict resolution, ensuring a positive experience for clients and fostering repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Automated Health Systems Inc.
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Medical Assistant

HealthplusBehavioralCare
05.2024 - 08.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Sales Associate

Fashion Q
01.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Caregiver

Home Instead
04.2024 - 06.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Certificate - Entrepreneurship

Howard Community College
Columbia, MD

No Degree - Medical Assistance

Stepful
Detroit, MI
07-2024

Christian Bible Faith
Liberia
06-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing

Timeline

Customer Service Representative

Automated Health Systems Inc.
08.2024 - Current

Medical Assistant

HealthplusBehavioralCare
05.2024 - 08.2024

Caregiver

Home Instead
04.2024 - 06.2024

Sales Associate

Fashion Q
01.2024 - 08.2024

Certificate - Entrepreneurship

Howard Community College

No Degree - Medical Assistance

Stepful

Christian Bible Faith

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