Celestine Hosay
Homemaker
Fort McDowell,AZ
Overview
39
39
years of professional experience
Work History
Home Maker
Self-employeed
10.2007 - Current
- Managed and motivated Family Members to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring Home Team members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Enhanced Home satisfaction by resolving disputes promptly and maintaining open lines of communication
- Resolved Home Member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep Home business operating within budget and increase profits.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Human Resource Administrative Assistant
Radisson Fort Mcdowell Resort
03.2005 - 06.2007
- Managed employee exit interviews and paperwork.
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed payroll processes efficiently, ensuring timely payment of Last Employee Names and Check-list without errors or discrepancies.
- Maintained and scheduled complex calendars and Special Events.
- Aided staff with employee performance review paperwork and documentation.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized successful company events that promoted team building and boosted morale among staff members.
PBX Operator
Radisson Fort Mcdowell Resort
03.2005 - 08.2005
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Connected callers with appropriate professional, department, or business.
Telemarketer
Fort Mcdowell Tribal Career Service
07.2002 - 04.2005
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Built relationships with Business's using strong persuasion and active listening skills.
- Answered calls, took messages, and transferred calls to correct individuals.
- Made average of [Number] outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Followed up with Buisnisse's to confirm satisfaction with new Information of Resort and resolve last-minute issues or questions.
Substance Abuse Intern
Fort Mcdowell Tribal Career Service
02.2000 - 11.2004
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
Librarian Aide
Fort Mcdowell Tribal Career Service
05.2000 - 08.2001
- Streamlined check-in and check-out processes for greater efficiency in managing circulation.
- Assisted with cataloging materials, ensuring accurate records and ease of access for users.
- Aided librarians in the selection process for new materials, aligning choices with community needs and interests.
- Facilitated resource sharing among libraries by processing incoming and outgoing material transfers efficiently.
- Collaborated with librarians to develop engaging programs and events for library patrons of all ages.
- Provided excellent customer service, answering questions, and resolving issues for library patrons.
- Located library materials, resources and technologies to fulfill patron requests.
Telemarketer
Network Carpet Cleaning Service
09.1990 - 03.1991
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Qualified leads and set up customer appointments for outside sales team.
- Recorded contact information of customers and potential customers in internal database.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Food Line Server
Luby's Cafeteria
04.1988 - 05.1990
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Opened and closed food lines serving items such as Salad, Meat or Potatoes, Soups and Deserts.
- Prepared items for salad bar and cold food areas, restocked ice and checked salad bowls.
- Demonstrated versatility by quickly adapting to various roles within the restaurant as needed, including, help to prepare dishes, filling salad dressing containers, and folding silver in cloth napkins.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
Private Housekeeper
Married Expecting Couple
09.1988 - 12.1988
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
Health Administrative Assistant
Hayden Manor Care Center
05.1988 - 08.1988
- Scheduled appointments for providers and maintained office master calendar.
- Streamlined patient check-in processes by implementing electronic registration and appointment scheduling systems.
- Improved accuracy in billing procedures by thoroughly reviewing insurance claims and resolving discrepancies before submission.
- Coordinated the onboarding process for new staff, ensuring that they were properly trained and familiar with office procedures and systems.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient satisfaction through prompt attention to inquiries and concerns, addressing issues both in-person and via phone or email.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
Dishwasher
Diner in Fountain Hills
01.1987 - 04.1987
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on cleaning racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots,dishes,and silverware items used often customers.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Followed supervisor instructions to complete tasks on time.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Education
GED -
Coronado Highschool
Scottsdale, AZ 05.2001 -
Timeline
Home Maker
Self-employeed
10.2007 - Current
Human Resource Administrative Assistant
Radisson Fort Mcdowell Resort
03.2005 - 06.2007
PBX Operator
Radisson Fort Mcdowell Resort
03.2005 - 08.2005
Telemarketer
Fort Mcdowell Tribal Career Service
07.2002 - 04.2005
GED -
Coronado Highschool
05.2001 -
Librarian Aide
Fort Mcdowell Tribal Career Service
05.2000 - 08.2001
Substance Abuse Intern
Fort Mcdowell Tribal Career Service
02.2000 - 11.2004
Telemarketer
Network Carpet Cleaning Service
09.1990 - 03.1991
Private Housekeeper
Married Expecting Couple
09.1988 - 12.1988
Health Administrative Assistant
Hayden Manor Care Center
05.1988 - 08.1988
Food Line Server
Luby's Cafeteria
04.1988 - 05.1990
Dishwasher
Diner in Fountain Hills
01.1987 - 04.1987