Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celestino Molina Jr

Rio Grande City,TX

Summary

Adept at steering customer satisfaction and team leadership, I enhanced client relations at Universal Service Solutions through exceptional problem-solving and customer service skills. My tenure as Assistant Project Manager saw me elevating client contentment and project outcomes, showcasing my ability to navigate complex issues and foster team unity without exceeding a 55-word limit.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

Universal Service Solutions
02.2022 - Current
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Assistant Project Manager

Talon Industries
06.2016 - 11.2021
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.

Education

Diploma -

Rio Grande City High School
Rio Grande City, TX
05.2016

Skills

  • Customer service
  • Problem-solving
  • Customer focused
  • Team building and leadership

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Manager

Universal Service Solutions
02.2022 - Current

Assistant Project Manager

Talon Industries
06.2016 - 11.2021

Diploma -

Rio Grande City High School

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Celestino Molina Jr