Celia Brown
Loveland,OH
Summary
Motivational leader and organizational problem-solver, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Optometric Technician
Oakley Square Eye Associates
Cincinnati, Ohio
11.2025 - Current
- Assisted in performing preliminary eye exams and tests.
- Operated diagnostic equipment for vision assessments.
- Supported optometrists during examinations and procedures.
- Maintained cleanliness and organization of the clinic environment.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Ensured that all medical equipment was functioning properly before use.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Anatomic Pathologist Lab Assistant
TriHealth
Cincinnati, Ohio
09.2024 - 09.2025
- Monitored safety protocols within the lab environment.
- Ensured that all relevant information is documented accurately in patient records.
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Recorded data from experiments into detailed lab reports.
- Collected specimens from patients for testing in the laboratory setting.
- Label specimens and give to correct PA (pathologist assistant).
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared lab for daily operations by stocking materials and equipment.
Scheduling Coordinator
TriHealth
Norwood, Ohio
09.2023 - 09.2024
- When someone calls, providing the best service and making sure patients come first.
- The skills to use multiple programs for scheduling.
- Communicating to someone higher up for assistance.
- Scheduling appointments, getting patient to the office or right department
- Being sure to listen to the patients concerns and needs
- Always keeping a positive attitude and making sure patients have the best care/service.
- Allowing to help other coworkers when they need help.
Team Manager
Graeter's Ice Cream
Cincinnati, OH
07.2016 - 09.2023
- Motivated team members to consistently achieve or exceed performance expectations.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained daily inventory to facilitate successful material distribution.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted customers with product selection, ordering, and returns.
- Answered phone calls promptly and handled inquiries from customers courteously while complying to company policies and procedures.
- Greeted customers courteously and assisted them with their order.
Registered Behavior Technician
Hopebridge Autism Therapy Center
Mason, OH
02.2023 - 05.2023
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Maintained accurate records of all sessions conducted with students.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Guest Attendant Experiences II
The Great Parks of Hamilton County
Cincinnati, OH
04.2021 - 11.2021
- Greeted guests with a warm, friendly smile and provided assistance upon request.
- Assisted in resolving guest complaints in a timely manner.
- Ensured that all equipment was operating properly prior to guests arriving onsite.
- Maintained daily logs of guest interactions and reported any issues or concerns to management.
- Checked verified valid identification for those over 21 years old entering alcohol-serving areas.
- Managed cash transactions from the tech booths, concessions stand, and boathouse.
Team Member
Kenwood Country Club
Cincinnati, OH
08.2020 - 11.2020
- Managed tee time reservations for members of the country club.
- Called up for when guests requests their bag to be brought up.
- Updated membership information into computer database system regularly.
- Maintained a clean and organized work area for customers.
Education
High School Diploma -
Mount Notre Dame
Cincinnati, OHSome College (No Degree) -
University of Cincinnati Clermont College
Batavia, OHSome College (No Degree) -
Northern Kentucky University
Highland Heights, KYSkills
- Customer Service
- Employee Development
- Managing Operations and Efficiency
- Training and Development
- Team Leadership
- Complex Problem Solving
- Teamwork and Collaboration
- Decision-Making
- Strategic Planning
- Good Judgment
- Team Development
Education and Training
other,other,other
Timeline
Optometric Technician
Oakley Square Eye Associates
11.2025 - Current
Anatomic Pathologist Lab Assistant
TriHealth
09.2024 - 09.2025
Scheduling Coordinator
TriHealth
09.2023 - 09.2024
Registered Behavior Technician
Hopebridge Autism Therapy Center
02.2023 - 05.2023
Guest Attendant Experiences II
The Great Parks of Hamilton County
04.2021 - 11.2021
Team Member
Kenwood Country Club
08.2020 - 11.2020
Team Manager
Graeter's Ice Cream
07.2016 - 09.2023
High School Diploma -
Mount Notre Dame
Some College (No Degree) -
University of Cincinnati Clermont College
Some College (No Degree) -
Northern Kentucky University