Celia Cohetero
La Jolla,CA
Summary
Dynamic professional with a strong background at UC San Diego, excelling in customer service and public speaking. Proven track record of enhancing operational efficiency and fostering teamwork within diverse environments. Expertise in legal research and conflict resolution facilitates effective engagement with varied audiences, consistently supporting client needs and ensuring a positive experience for all stakeholders. Committed to driving results through collaboration and innovative problem solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University of California San Diego
10.2023 - Current
- Oversaw accessibility of parking services for students, staff, and visitors at the University of California, San Diego.
- Managed daily email and phone communication to address inquiries and provide support.
- Maintained comprehensive knowledge of parking policies to ensure accurate information delivery.
- Enhanced public speaking, critical thinking, and written communication skills through regular interactions.
Temporary Book Seller
Barnes and Noble College
07.2024 - 08.2025
- Assisted with stocking college-level books to ensure availability for classes.
- Handled packaging of orders and operated cash register efficiently.
- Served as primary contact for students seeking course materials.
- Answered phone calls to provide information and support to students.
Legal Access Intern
JusticeCorps
08.2024 - 05.2025
- Assisted clients in securing domestic and civil restraining orders by accurately filing legal paperwork.
- Conducted in-person interviews to gather critical information and assess client needs.
Orientation Leader - Seasonal
The University of California San Diego
03.2022 - 09.2024
- Facilitated welcoming of incoming first-year class for two years through effective teamwork.
- Organized extensive information to support orientation activities.
- Delivered presentations to engage new students about higher education.
- Oversaw initial contact with first-year students to ensure smooth campus introduction.
Shift Lead
Roger's Place and Market
10.2022 - 08.2023
- Oversaw shift employees to ensure operational efficiency and a clean workspace.
- Maintained stocked shelves and organized product displays for optimal customer experience.
- Trained new employees on job responsibilities and company standards.
- Ensured proper staffing for all duties, including register and coffee bar operations.
Student Board Member
San Lorenzo Unified School District
12.2020 - 12.2021
- Facilitated student representation during board meetings across San Lorenzo Unified School District.
- Conducted school visits to engage students and gather feedback on district policies.
Education
Bachelor of Arts - Political Science - Public Law
University of California San Diego
La Jolla, CA06.2026
High School Diploma -
San Lorenzo High School
06.2022
Skills
- Legal research
- Public speaking
- Written communication
- Team collaboration
- Conflict resolution
- Customer service
- Problem solving
- Leadership
- Client & Internal Email Communication
- Proficient in Microsoft Office Suite
Accomplishments
Legal Aid Society of San Diego Pro Bono Program Outstanding Service Award 2025
Certification
WILEY W. MANUEL Certificate for Pro Bono Legal Services
Timeline
Legal Access Intern
JusticeCorps
08.2024 - 05.2025
Temporary Book Seller
Barnes and Noble College
07.2024 - 08.2025
Customer Service Representative
University of California San Diego
10.2023 - Current
Shift Lead
Roger's Place and Market
10.2022 - 08.2023
Orientation Leader - Seasonal
The University of California San Diego
03.2022 - 09.2024
Student Board Member
San Lorenzo Unified School District
12.2020 - 12.2021
High School Diploma -
San Lorenzo High School
Bachelor of Arts - Political Science - Public Law
University of California San Diego
Hobbies and Interests
Maintains an interest in community engagement and service-oriented initiatives, along with continued personal development through reading and cultural exploration. Values structured involvement in organizational initiatives and maintaining work life balance through travel and time with family.