Celia Guzman
Green Bay,WI
Summary
Dynamic professional with extensive experience in customer service at Olive Garden and a strong background in quality control. Proven ability to enhance team collaboration and problem resolution while maintaining meticulous attention to detail. Proficient in Microsoft Excel, ensuring accurate data processing and reporting for operational efficiency. Bilingual communicator dedicated to fostering positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Green Bay, WI
08.2025 - Current
- Provide customer service to create a positive dining experience
- Enhance communication with customers, kitchen staff, and other team members
- Work effectively with others to ensure smooth service
- Ability to multi task and prioritize effectively, especially during busy periods
- Ability to handle customer complaints or issues with positive and efficient approach
- Managed menu knowledge
- Having good attention to detail to complete tasks accurately and thoroughly
Scheduler Run Sheet
AMERICAN FOODS GROUP LLC
Green Bay, WI
12.2021 - 04.2022
- Accurately process information for production and end paperwork
- Appropriately enter data into Microsoft Excel and data base network
- Identify and notify missing information
- Follow up on current and upcoming orders
- Responsible for the preparation of various supporting financial documents and duties assigned
- Assist with accurate processing information approved by supervisors
- Accurately process and send data to supervisors and plant manager
- Created and registered efficiency report from previous day into the system
- Created downtime form and hand it out to K-Pac Operations
- Inserted correct lot formula (percentage) in the system for each type of different products that are being run
- Configured end of night paperwork
Quality Control Inspector
TreeHouse Foods
Green Bay, WI
05.2019 - 08.2019
- Ensured employees adhere to safety and quality regulations
- Reported safety and quality concerns to the QA manager
- Reported to the quality assurance manager
- Advising on procedures to improve production efficiency
- Performed all duties required at the right time
- Experience with enforcing standard operating procedures (SOPs)
- Assist with accurate processing information approved by supervisors
Line Weight
TreeHouse Foods
Green Bay, WI
04.2016 - 11.2017
- Accurately process information for production
- Reported safety and quality infringement to the QA manager
- Follow up on errors produced within the day
- Identify and notify missing information
- Assist with line production
- Performed various duties to support the Tree House regulations
Education
Associate in Applied Science Degree - Accounting
NWTC
WI12.2024
Skills
- Attention to detail
- Interpersonal skills
- Computer skills
- Adaptability
- Problem solving
- Flexibility
- Leadership
- Bilingual
- Communication skills
- Organizational skills
- Customer service
- Microsoft Excel
- Team collaboration
- Time management
- Problem resolution
- Professional appearance
- Quality control
- Server training
Certification
Applied Science Degree, Present
Awards
Phi Theta Kappa Honor Society, 05/01/24, Member of the Phi Theta Kappa Honor Society given the year of 2024
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Server
Olive Garden
08.2025 - Current
Scheduler Run Sheet
AMERICAN FOODS GROUP LLC
12.2021 - 04.2022
Quality Control Inspector
TreeHouse Foods
05.2019 - 08.2019
Line Weight
TreeHouse Foods
04.2016 - 11.2017
Associate in Applied Science Degree - Accounting
NWTC