Celia Hastings
Fort Lauderdale
Summary
Customer-focused professional with experience in healthcare, customer service, and team leadership. Skilled in front office operations, patient relations, and administrative support. Recognized for strong communication, organization, and problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Interventional Pain and Wellness Center
Fort Lauderdale, FL
08.2025 - Current
- Greeted patients and managed front desk operations in a fast-paced medical office
- Scheduled patient appointments and verified insurance information.
- Assisted patients with check-in, paperwork, and appointment inquiries
- Maintained accurate medical records while ensuring patient confidentiality.
Overnight Manager
RaceTrac
Tampa, FL
02.2022 - 02.2024
- Supervised overnight store operations and team performance.
- Managed inventory by ensuring shelves were stocked and the store remained clean and organized.
- Managed cash handling and completed end of shift procedures.
- Assisted customer inquiries and complaints with professionalism.
Customer Service Specialist
Teleperformance USA
Fort Lauderdale, FL
07.2018 - 03.2020
- Assisted customers by phone with account questions and issue resolutions.
- Documented customer interactions accurately and updated account records.
- Resolved billing, service, and account concerns with professionalism.
- Delivered excellent customer service while meeting quality and performance goals.
Customer Service Manager
Upchurch Management
Fort Lauderdale, FL
09.2016 - 03.2020
- Maintained a clean, organized, and welcoming environment for customers
- Trained and coached team members on customer service standards
- Delivered friendly, efficient service while meeting customer needs.
- Resolved customer concerns quickly while ensuring customer satisfaction.
Education
Dental Hygiene
Florida Career College
Miami, FLSkills
- Customer Experience Excellence
- Team Leadership & Coaching
- Medical Records Management
- Patient Relations and Communication
- Administrative & Front Office Operations
- Conflict Resolution & Problem Solving
- Time Management & Operations
- Appointment Scheduling & Coordination
- Cash Handling & Financial Transactions
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Medical Receptionist
Interventional Pain and Wellness Center
08.2025 - Current
Overnight Manager
RaceTrac
02.2022 - 02.2024
Customer Service Specialist
Teleperformance USA
07.2018 - 03.2020
Customer Service Manager
Upchurch Management
09.2016 - 03.2020
Dental Hygiene
Florida Career College