Celia Jones
Saratoga Springs,UT
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
Work History
CLIENT SUCCESS MANAGER
Be Top Local
05.2018 - 03.2019
- Hosted daily status calls and weekly ad meetings with clients to promote client satisfaction and keep all parties informed of changing environment
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Developed marketing campaigns to enhance clients' return on investment
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
CUSTOMER SERVICE
Ebay
01.2018 - 05.2018
- Communicated with clients regarding account services, statements, and balances
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Provided primary customer support to internal and external customers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
HIGH SCHOOL DIPLOMA -
American Fork High School
Skills
- Customer satisfaction
- Schedule Management
- Client relationship leadership
- Account updates
- Team Building
- Communication
- Problem-solving
- Empathy
Additional Information
I'm a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented individual with strong communication skills and a proven track record of exceeding customer satisfaction goals.
Timeline
CLIENT SUCCESS MANAGER
Be Top Local
05.2018 - 03.2019
CUSTOMER SERVICE
Ebay
01.2018 - 05.2018
HIGH SCHOOL DIPLOMA -
American Fork High School
Similar Profiles
Mainza MuleyaMainza Muleya
Customer Success Associate Manager at All For One Media & Be Top LocalCustomer Success Associate Manager at All For One Media & Be Top Local
Radosław ŚcigaRadosław Ściga
Order Picker at Eurojob Top Teams for Top JobsOrder Picker at Eurojob Top Teams for Top Jobs
Mabell Martinez GarciaMabell Martinez Garcia
ADMINISTRATIVE ASSISTANT at AB PLUS USA, LTD/TOP N TOP ENTERPRISEADMINISTRATIVE ASSISTANT at AB PLUS USA, LTD/TOP N TOP ENTERPRISE