Celia Luna
Summary
Dedicated hospitality professional with over 10 years in customer service and food and beverage management. Expert in enhancing guest experiences, managing high-volume settings, and fostering strong customer relationships. Business owner with solid sales and communication skills pursuing a part-time Bartending position to complement ongoing esthetics business.
Overview
14
14
years of professional experience
Work History
Server
Replay Beer & Bourbon
Chicago, IL
07.2019 - Current
- Consistently greeted all customers with a friendly, warm smile
- Delivered attentive service to enhance customer satisfaction.
- Provided food and beverage in a timely manner.
- Resolved complaints with professionalism to maintain a positive dining experience.
- Educated guests on menu options, showcasing knowledge of food, beverages, and ingredients.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Collaborated with co-workers to complete tasks efficiently.
Bartender/Server
Georgio's Pizzeria & Pub
South Barrington, IL
09.2012 - 07.2019
- Consistently greeted all customers with a friendly, warm smile.
- Answered all calls within two minutes and in an upbeat tone.
- Entered all carryout orders in MICROS POS to be ready when customer arrives.
- Resolved customer complaints with kindness and professionalism to ensure guest satisfaction.
- Continually monitored dining rooms for seating availability, service, safety, and well-being of guests.
- Arranged tables, chairs, and place settings and organized seating for groups with special needs.
- Provided friendly and attentive service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Server
Giordano’s Pizzeria Navy Pier
Chicago, IL
04.2015 - 07.2015
- Provided excellent customer service; friendly and attentive.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Facilitated efficient setup and teardown of patio area, enhancing guest experience during outdoor dining.
- Collaborated with team members to share workload and ensure smooth operations.
- Assisted guests with menu selections, showcasing in-depth knowledge of food, beverages, and ingredients.
- Managed customer concerns by providing attentive support and seeking satisfactory resolutions.
- Carefully served the first slice of pizza to all guests.
- Checked and reconciled cash drawer with daily sales receipts to ensure accuracy in transactions.
Education
Licensed Esthetician - Esthetics
G Skin & Beauty
Schaumburg, IL 01.2018 - 07.2018
High School Graduate -
Hoffman Estates High School
Hoffman Estates, ILSome College - General Studies
William Rainey Harper College
Palatine, ILSkills
- ServSafe certification
- BASSET certification
- Up-selling capability
- Efficient organization
- Fast-paced adaptability
- High energy level
- Professional demeanor
- Committed team player
Timeline
Server
Replay Beer & Bourbon
07.2019 - Current
Licensed Esthetician - Esthetics
G Skin & Beauty
01.2018 - 07.2018
Server
Giordano’s Pizzeria Navy Pier
04.2015 - 07.2015
Bartender/Server
Georgio's Pizzeria & Pub
09.2012 - 07.2019
High School Graduate -
Hoffman Estates High School
Some College - General Studies
William Rainey Harper College