Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Celia McDonald

Coram

Summary

Dynamic customer service professional with extensive experience at Charter Communications, excelling in conflict resolution and payment processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, consistently achieving team goals in high-pressure environments. Recognized for building trust and delivering exceptional service to diverse clientele.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ez-Pass
Newark
12.2021 - 06.2022
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns
  • Delivered fast and friendly service to handle questions and service complaints.
  • Documented, researched and resolved customer service issues.
  • Took payments for setting up accounts as well as tickets.

Video Repair Agent/WFH

Charter Communnications
Flushing
05.2018 - 11.2021
  • Met personal, team and company goals in customer service environment.
  • Built trusting relationship with customers to better understand needs.
  • Collected payments
  • Assisted customers with troubleshooting company's equipment such as cable boxes, modem and router.

Call Center Representative/Call Center Lead

logisticare
Manhattan
06.2013 - 03.2018
  • Booked reservations for medicaid recipients to and from there medical appointments
  • Verified heath insurance coverage for recipients
  • Answered over 200 calls a day
  • Assisted with training New trainees before taking live calls

Education

GED -

NYC POP Program
Brooklyn, NY

Skills

  • Multitask under pressure
  • Payment processing
  • Conflict resolution
  • Problem solving
  • Filing
  • Call management
  • Medical terminology
  • Complaint resolution
  • Great customer service skills
  • Familiar with medical terminology
  • Call center customer service experience
  • Work from home call center experience
  • Typing speed of 38 wpm
  • Time management
  • Effective communication

Affiliations

  • enjoy reading
  • love to sing

Accomplishments

  • atsi award

Certification

  • cna license
  • three week extensive customer training

References

References available upon request.

Timeline

Customer Service Representative

Ez-Pass
12.2021 - 06.2022

Video Repair Agent/WFH

Charter Communnications
05.2018 - 11.2021

Call Center Representative/Call Center Lead

logisticare
06.2013 - 03.2018

GED -

NYC POP Program

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