Celia Ocampo Plata
Las Vegas
Summary
Bilingual (English/Spanish) and compassionate professional with strong communication, patience, and problem-solving skills. Experienced in customer-focused roles, with a proven ability to de-escalate situations, follow structured procedures, and support individual needs. Detail-oriented, adaptable, and committed to promoting positive behavioral outcomes and teamwork.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Walmart
Henderson
02.2023 - 04.2026
- designed and decorated cakes, cupcakes, and donuts to create visually appealing products that enhance customer satisfaction
- assisted customers to place cake orders/donut order
- maintained clean and sanitized workspace to comply with health and safety standards
- Conducted inventory checks for bakery materials
Deli/Bakery Associate
Walmart
Henderson
02.2023 - 04.2026
- Baked fresh bread to fulfill customer demand, contributing to daily sales.
- Sliced meat and cheese for customer orders, ensuring high-quality presentation.
- Fried food to create hot, ready-to-serve dishes, enhancing customer satisfaction.
- merchandising packaging, labeling and stocking products in displays
- preparing orders
Fashion Team Associate
Walmart
Henderson
02.2023 - 04.2026
- unloaded and processed inventory from trucks for efficient stocking
- transferred apparel freight from back room to sales floor to enhance product availability
- maintaining fitting room organized and clean for customer usage
- organized and maintained fitting room for optimal customer experience
- Zoned clothing sections to improve customer navigation and shopping experience.
- organizing racks and rearranging tables/displays to meet company standards
OPD Associate
Walmart
Henderson
02.2023 - 04.2026
- Delivered orders directly to customers' cars, enhancing convenience and customer satisfaction.
- Picked products for shipment based on order specifications.
- Performed quality checks to verify freshness and integrity of items, maintaining high standards for customer satisfaction.
- specialize in fulfilling customers' orders placed online
Front End Associate
Walmart
Henderson
02.2023 - 04.2026
- Assisted customers with issue resolution
- Fostered friendly atmosphere for customers
- carry out financial transactions
- process returns and refunds
- cashier
Sales Associate
Morgan Jewelers
Henderson
10.2022 - 12.2022
- Acquired essential management skills through structured training sessions.
- Managed store opening and closing tasks to ensure operational readiness.
- Operated cash register to process customer transactions efficiently.
- Participated in conference calls to discuss project updates.
Education
High School Diploma -
Basic Academy of International Studies
Las Vegas, NV05-2022
Skills
- English and Spanish bilingualism
- Effective communication
- Computer literacy
- Attention to detail
- Problem-solving and critical thinking
- Adaptability and flexibility
- Leadership and initiative
- Trustworthiness
- Community service involvement
- Cross-functional collaboration
- Empathy and compassion
- Creative arts skills
- Financial management
- Report writing
- Conflict resolution
- Inventory management
- Team collaboration
- Active listening
- Verbal de-escalation
Timeline
Cake Decorator
Walmart
02.2023 - 04.2026
Deli/Bakery Associate
Walmart
02.2023 - 04.2026
Fashion Team Associate
Walmart
02.2023 - 04.2026
OPD Associate
Walmart
02.2023 - 04.2026
Front End Associate
Walmart
02.2023 - 04.2026
Sales Associate
Morgan Jewelers
10.2022 - 12.2022
High School Diploma -
Basic Academy of International Studies