Summary
Overview
Work History
Education
Skills
Professional References
References
Timeline
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Celia Peterson

College Station,Texas

Summary

Experience with Microsoft Office suite including Excel and Word Service oriented employee who strives to provide consistently exceptional customer service Skilled Data Processing and Accounts Payable with the ability to balance Employee moral with best practices for the company Service-oriented Customer Support Representative with 25+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Driven Customer Support Representative with over 20 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

30
30
years of professional experience

Work History

Customer Support Representative

Verisk Insurance Solutions
12.2015 - Current
  • Provide customer support for business accounts
  • Answer/log phones and emails
  • Provide and interpret: motor vehicle reports, background reports, criminal reports and social security verification reports
  • Process account change forms
  • Process and mail adverse action letters
  • Setup new accounts.

Data Processing and Accounts Payable

Cognizant Technology (Formerly Source Net Solutions)
01.2008 - 01.2015
  • Data Processing and Accounts Payable for United Rentals (Construction Company)
  • Excel Spreadsheets/Word documents
  • Uploaded Invoices
  • Answer incoming calls
  • Processed Utility bills for the United States Navy
  • Completed payments in the ITRON Systems
  • Answered calls with Navy contacts
  • Held a CAC Badge for 2 years with Navy Security Clearance
  • Handled Utility Accounts for various companies
  • Processing Accounts for AARP using Peoplesoft System
  • Reconciliation and Processing.

Invoice Clerk

Red Oak Sportswear / CC Creations
01.1994 - 01.2007
  • Invoice Clerk for both company locations
  • Making sure correct amounts were billed to Walmart Headquarters in Bentonville, Arkansas
  • Took calls for Clients and Vendors
  • Order Processing and Data Entry.

MIDD (Merchandise Information Desk Director)

Dillard’s Department Store
01.1995 - 01.2000
  • Locate merchandise in other Dillard’s Stores, sending directly to the customer
  • Customer Service
  • Answering incoming calls
  • Processed payments
  • Gift wrapped merchandise purchased for customers
  • Back-Up Store Auditor
  • Balancing Store and Credit Card Receipts.

Education

High School Diploma -

A&M CONSOLIDATED
College Station, TX
05.1990

Skills

  • Customer Success Management
  • Complaint Handling
  • Data Management
  • Report Generation
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Active Listening

Professional References

  • Brandon Guidry, Verisk Analytics-Product Specialist, College Station, Texas, 337-351-5604
  • Jennifer Losack, Cognizant Supervisor, College Station, Texas, 979-691-7700
  • Robert Cabezas, Insurance Information Exchange, 979-393-9197

References

  • Robyn Nutall, Bryan, Texas, 77801, 979-492-5796
  • Marcia Canto, College Station, Texas, 77845, 979-402-4513
  • Toni Merchant, College Station, Texas, 77840, 979-676-0684

Timeline

Customer Support Representative

Verisk Insurance Solutions
12.2015 - Current

Data Processing and Accounts Payable

Cognizant Technology (Formerly Source Net Solutions)
01.2008 - 01.2015

MIDD (Merchandise Information Desk Director)

Dillard’s Department Store
01.1995 - 01.2000

Invoice Clerk

Red Oak Sportswear / CC Creations
01.1994 - 01.2007

High School Diploma -

A&M CONSOLIDATED

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Celia Peterson