Celia Schoenfeld
Cleveland,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parent Ambassador
Cleveland Metropolitan School District
09.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Organized, executed and helped coordinate all F.A.C.E events in building.
- Established positive relationships with administrators, staff, students, caregivers, faith based organizations and community partners.
Community Outreach Volunteer
Journeys Church
03.2020 - Current
- Attended training programs, workshops and bias training
- Exhibited excellent communications and customer service relations skills.
- Led group discussions and activities to meet different community needs.
- Worked with community organizations and members to expand outreach.
Volunteer Coordinator
Redeemer Church
11.2019 - 03.2023
- Coordinated and implemented special events for volunteer service appreciation.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Created all newsletters, flyer
- Maintained Church website
Education
GED -
Cleveland Christian Academy
3800 Bridge Ave Cleveland Ohio 4411310.2014
Skills
- Professional Networking
- Data Collection
- Community Relations
- Community Engagement
- Community Resources
- Scheduling
Certification
- CTA ambassador, Cleveland Transformational Alliance, 2023
- Teen Girls’ Mental Health: Strategies for Coping with the Challenges of Social Media, edWeb, 2023
- Addressing Trauma and Supporting High-Risk Students in the Classroom, edWeb, 2023
- The 5 Adult SEL Muscles That Make Work and Life More Fun, edWeb, 2023
- Empowering Women in Leadership: Breaking Barriers and Shaping the Future, edWeb, 2023
- Effective Solutions for Student and Staff Mental Health and Wellness, edWeb, 2023
Timeline
Parent Ambassador
Cleveland Metropolitan School District
09.2022 - Current
Community Outreach Volunteer
Journeys Church
03.2020 - Current
Volunteer Coordinator
Redeemer Church
11.2019 - 03.2023
GED -
Cleveland Christian Academy