Jasmin Rivera
Cttransit
WETHERSFIELD,CT
23
years of professional experience
Transportation and Community Support Professional experienced in ensuring safe operations and delivering reliable customer service. Built trust and maintained order across schools and transit settings while fostering strategic partnerships to advance organizational initiatives. Delivered consistent results through effective communication and collaborative teamwork.
Work History
Parent Ambassador
4 Months- Supported school board outreach by sharing program information with students, families, and community members.
- Communicated event updates and district messaging through phone, email, and in-person conversations.
- Distributed flyers, forms, and public notices to strengthen community awareness and engagement.
- Responded to questions and concerns promptly, delivering clear information and courteous service.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
- Greeted customers and clients to create a welcoming atmosphere.
- Assisted staff with routine administrative tasks, including filing, data entry, and document organization.
Public Transportation
12 Years- Operated transit buses safely on assigned routes while maintaining adherence to schedules and service standards.
- Inspected vehicles before and after trips, documenting defects and reporting maintenance concerns promptly.
- Navigated traffic conditions and route changes while following posted regulations and dispatch instructions.
- Enforced transit policies and passenger safety procedures to maintain orderly onboard conditions.
- Responded to emergencies calmly, following established protocols and coordinating with public safety personnel.
- Mentored newer operators on route familiarity, safe driving practices, and transit service expectations.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Assisted passengers with fare payment, boarding, and accessibility needs using courteous customer service.
- Executed driving maneuvers with precision to ensure passenger safety and timely arrivals.
- Communicated delays, incidents, and service disruptions to dispatch and supervisors clearly and professionally.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
School Bus Driver
10 Years 9 Months- Operated school bus routes safely, following traffic laws and student transportation procedures.
- Inspected bus equipment, brakes, lights, and safety devices before daily departures.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Monitored student behavior, maintaining orderly seating and enforcing bus safety rules.
- Communicated route changes, delays, and student concerns clearly with dispatch and school staff.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Education
Associate of Science - Police Science
- Awarded [Award Name]
- [Scholarship Name] Scholarship Recipient
Skills
Community support
Community engagement
Customer engagement
Team management
Product expertise
Event promotion
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Timeline
Parent Ambassador
Board of Education
06.2026 - CurrentRead More
Public Transportation
Cttransit
10.2014 - CurrentRead More
School Bus Driver
SuperTrans INC
09.2003 - 06.2014Read More
Westchester Community College
Associate of Science from Police Science
Read More