Celia Soto
Ocala
Summary
Bilingual and highly organized office manager with over 8 years of experience in healthcare administration. Adept at managing patient schedules, verifying insurance benefits, processing medical records, and facilitating communication between patients and providers. Skilled in billing, data entry, and offering exceptional customer service in English and Spanish. Proven ability to streamline processes and improve patient care workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Central Florida Cancer and Blood Center
10.2019 - Current
- Manage appointment scheduling for follow-up visits, biopsies, chemotherapy, and iron infusions for three medical providers
- Coordinate new patient referrals and ensure accurate insurance verification for medical visits
- Obtain authorizations for outpatient procedures, radiology orders, and imaging facilities
- Serve as the primary liaison for Spanish-speaking patients, ensuring clear communication with providers
- Handle patient payments, billing, and superbills, ensuring all transactions are processed efficiently
- Ensure smooth patient check-out and provide excellent customer service
Check-Out Receptionist
Urology Care of Central Florida
09.2018 - 02.2019
- Scheduled follow-up appointments for urology patients and obtained correct authorizations for outpatient and in-office procedures
- Processed radiology orders and sent them to appropriate diagnostic facilities
- Assisted in answering incoming calls from patients and hospital consults, ensuring timely resolution of queries
Scheduler/Receptionist
DOCS of Ocala
04.2016 - 06.2018
- Managed radiology orders, patient demographics, and insurance information for various exams (e.g., Ultrasounds, MRIs, CTs)
- Scheduled routine and specialized exams for patients and coordinated with radiology technicians
- Liaised between Spanish-speaking patients, radiologists, and referring physicians, ensuring clear communication
- Managed medical record invoicing, ensuring accuracy and timely delivery of reports to attorneys and other stakeholders
Teacher Assistant
Kids Kampus
03.2014 - 01.2016
- Assisted lead teacher in the care and education of infants and toddlers
- Supported classroom activities and ensured a safe, nurturing environment for children
Information & Database Specialist/Eligibility Specialist
RCMA
05.2013 - 07.2013
- Inputted and updated sensitive data in the organization’s database, ensuring accuracy and completeness
- Generated weekly reports for management and assisted in family enrollment for migrant/low-income programs
Center Coordinator/Director
RCMA
10.2010 - 05.2013
- Supervised and managed a team of 10-15 teachers, overseeing scheduling, training, and performance
- Collaborated with education specialists to evaluate and refer children for additional services
- Managed bi-weekly payroll and ensured compliance with state and federal regulations
Preschool Teacher
RCMA
11.2007 - 10.2010
- Provided a safe, enriching environment for children and developed weekly lesson plans
- Conducted home visits and parent-teacher conferences to ensure strong family engagement
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL01.2006
Skills
- 75 WPM typing speed
- Data Entry and Office Administration
- Billing and Insurance Verification
- Scheduling and Appointment Coordination
- Medical Records Management
Certification
Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Central Florida Cancer and Blood Center
10.2019 - Current
Check-Out Receptionist
Urology Care of Central Florida
09.2018 - 02.2019
Scheduler/Receptionist
DOCS of Ocala
04.2016 - 06.2018
Teacher Assistant
Kids Kampus
03.2014 - 01.2016
Information & Database Specialist/Eligibility Specialist
RCMA
05.2013 - 07.2013
Center Coordinator/Director
RCMA
10.2010 - 05.2013
Preschool Teacher
RCMA
11.2007 - 10.2010
Certified Notary Public
High School Diploma -
Dunnellon High School
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