Summary
Overview
Work History
Education
Skills
Timeline
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Celia Washington

St. Louis,MO

Summary

Highly motivated and results-driven individual seeking a position as a data analyst. Possessing strong analytical, programming and collaboration skills with a passion for utilizing data to solve complex problems and drive business growth. Seeking to apply expertise in data analysis, data processing, data governance and reporting to increase the efficiency and accuracy of data processing leading to growth and success.

Overview

10
10
years of professional experience

Work History

Senior Technology Service Technician

SSMHC
St Louis, MO
12.2021 - Current
  • Provide secondary support for tickets and reported issues regarding configuration changes, access requests, data quality issues and files delivery problems
  • Identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities within ServiceNow
  • Provided technical assistance to customers with hardware and software issues with a FCR of 75%

Clerical Assistant

EEOC
St. Louis, MO
07.2021 - 12.2021
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Coordinated company records and resources to assist team members with special projects.
  • Assisted with compiling 40% the organization paper claims into an efficient digital database
  • Encouraged and improved cross-department internal communication.

Logistics Coordinator

Nordstrom
St. Louis, MO
06.2014 - 07.2021
  • Assisted managing a team of ten
  • Identified and resolved shipping and packaging errors.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Created and dispersed cash and check deposits for store

Education

Master of Science - Healthcare Informatics

Southern Illinois University Edwardsville
Edwardsville, IL
05.2024

Bachelor of Science - Public Health

Georgia State University
Atlanta, GA
12.2021

Skills

  • Detail Oriented
  • Programming Skills (SQL)
  • EPIC (Electronic Health Records)
  • Data Cleaning
  • Troubleshooting
  • Data visualization
  • Project Management
  • Information Analysis
  • Critical Thinking
  • Problem-solving

Timeline

Senior Technology Service Technician

SSMHC
12.2021 - Current

Clerical Assistant

EEOC
07.2021 - 12.2021

Logistics Coordinator

Nordstrom
06.2014 - 07.2021

Master of Science - Healthcare Informatics

Southern Illinois University Edwardsville

Bachelor of Science - Public Health

Georgia State University

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Celia Washington